I would recommend this place to anyone the agent seemed to go out of her way for me and made sure i got the best deal possible was more then happy with my serviceYvonne C.
Trailer Rental & Towing in Reno, NV at Minis on Parr LLC
(Distribuidor de U-Haul del vecindario)
Reno, NV 89512
Services at this Location:
- Lun. - vie.: 8:30 a. m. - 4 p. m.
- Sáb. - dom.: cerrado
- 4/15/2021 - 5/19/2021: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Reno, NV 89512
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very helpful and accommodating. Great transaction.Joyce H.
Terri (sp?) was wonderful. Nice customer service experience.Gary I.
Did not have my truck that i reserved, notified me the night before I had to move. Eventually found truck on other side of town which I paid for the milage to drive it back to my house. Also ordered dolly which I did not recieve also was charged for. Online app did not recognize my location to allow me to pick up the truck at location that was closed. Eventually got it to work on different phone. When I tried to drop it off app did not work took it to next closest location uhaul on oddie blvd, they said they were going to charge me $250 if I left it there, even though I explained the app was not working in letting me drop it off. Then lady called me asking me where there dolly was. Very unorganized unpleasant experience.Darius B.
Just wash the windshield if possibleDennis F.
She was very nice and efficient..very clean and nice over all environment and vehicleLisa S.
It was Excellent because Uhaul had a great person (Terry) to help me connect up the trailer and get me on my way.Lawrence A.
Excellent customer service, seriously ??????????????Robert A.
I don't appreciate being charged for gas when we filled the tank up exactly where it was when we picked it up. Asking about this exact issue and not getting an answer. Truck was clean other than graffiti on hood and truck door.Duane M.
Great place to rent a truck for the day! So easy to rent, return & more importantly, wonderful customer service :)Ann B.
The dolly was not present in the truck. The pick up took 1.25 hours due to issues with the app not working properly.BRYAN B.
the area field manager does need to do a little more training at this location Especially with the use of the R&D tagsronald N.
I arrived to pick up my rental to find a note on the office door saying they were closed! Nothing outside of the gated entrance so people who dont have storage could see it or know what's going on! I had to wait around for a customer to let me in the gate so I could see this sign. Then the sign said for uhaul help go to this completely different location. Why would I leave where I was to get the truck from?! (I called the location instead) and I had to go through the process of opening an online account with U-Haul then downloading the app and verifying friends/photos of my drivers licence just to get the key! I reserved pick up at 1 and got the rental well after that time but it was due back at the same time or penalized?! I wouldnt rent from this location or recommend it as well. I feel that if you're going to run a business you should have staff available for these types of situations I understand emergencies happen but it could have been organized way better for non storage customers.Shashana B.
The truck was in excellent shape and suited my needs perfectly. The attendant was very efficient and professional. I highly recommend this location for your rental needs.Richard L.
Your system of me photographing my id would never work and had to do everything manually which even caused the local rep long delays. Not user friendly at all.Richard M.
Nothing the best service I have ever received and friendliest people everwiilliam H.
This was the worst experience I have ever had renting a trunk from any of your facilities and I have had dozens of occasions to use your services. I will no longer. All of my future business will go to a competitor.Duane H.
Doing this digitally was a huge pain. Would prefer to do in a full fledged location next time.Cesar V.
Everything was perfect.renee M.
Your support line is not very good. The wait for a call to get answered is way too long. When answered some people are helpful and others not so. Plus I originally called your Oddie Rd. RENO location to make a reservation. He said I'd get an email confirmation. I didn't get the confirmation and apparently the reservation was never made. Good thing I called to check on it.charlotte P.
My initial reservation was for a location in Richmond, CA. I was scheduled for a 15' truck, with a car dolly, round trip from Richmond CA to Reno, NV and back. On August 1st when I went to the Richmond location to pick up the truck, I was told that my reservation was switch to a Pinole location 5 miles away. I was not notified of that change! When the Richmond store checked Pinole in the system it showed that they did not have a 15' truck either. No location within in 20 miles had a truck that I could rent. I made my reservations 2 weeks in advance and no one had a truck big enough for me to use. So I called Reno Uhaul number and spoke with someone and explained my problem. He was at the Oddie Lane location, I think. Anyway he said he would have a15' truck for me available on Friday, August 2nd. So I drove to Reno with the idea of renting a truck, drive back to Richmond, move my furniture and returning the truck to the Reno location. While on the way to Reno, I received a text from Uhaul stating that I could not get a truck on Friday. The earliest one would be available would be on Monday August 5th. That was not acceptable as our schedule was set. I called the customer service number and spoke with someone who said that another location, the Parr Blvd location would have a truck for me on Friday August 2nd after 10:00AM. Now I am not counting on that as every other time I was told I would have a truck, it was cancelled. Friday comes and I go to the Parr Blvd location and meet with the owner Teri. My truck is there! We try several times to upload a copy of my CA drivers license and the online or email system would not work. Even Teri was frustrated with the "new" system. After a half hour, I was finally on the way with the truck to Richmond to load up. Btw, I mentioned to Sarah, who was on the telephone customer service, that I was concerned with being billed for the Pinole truck that I did not get. She stated that my credit card would not be billed as I did not complete the contract in Pinole. Well sure enough when I checked my credit card account on Saturday, I was billed $812 for the Pinole reservation that I not used. I called customer service Monday and was told that a refund was already being processed. We will see when that happens. Moving is already a stressful process. If not for Teri at the Parr Blvd location and her 2 little dogs, I would have gone somewhere else even if it meant changing our schedule. Some one needs to take a good look at the "new" system and fix it or junk it. Also, when you guarantee a reservation, you better make sure the equipment is there when it is suppose to be!Tony S.
Very professional and a joy to work with. Thankyou. JmtJohn T.
small location but the lady was quick to complete the returnNorman H.
Using the app was a nightmare. I will never use the app again, I will only go where I can talk to a person. I had to pay for protection I didn't want because the app would not let me choose any other option. The van was great, no complaints with that.Lora C.
Everything worked out perfectly! Thx to minis on parr!Paulette P.