The vehicle I was provided was not in working order. The gear shifter did not shift properly at all between each gear. Went to back the truck up and the right side mirror was shattered and unmovable rendering it inoperable. There was significant damage to the vehicle on the left hand side. The order did not include my Dolly that I paid for and was on my receipt, and my friend went to drive away and the drivers side windshield wiper was broken once again leaving the driver/drivers extremely dangerous driving conditions. Upon return of the uhaul, there is no drop box for a key on site and did not have any access to a live uhaul agent in the middle of the night to find out what we do with the key.Shelly P.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Regina, SK S4R1X5
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- 3.5 Average Customer Rating
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Not muchGERRY S.
I would like my entire purchase refunded. I set up my reservation under 24/7 ride share. Showed up at the location at 7am and they were closed and no drop box for keys. Talked to Uhaul support, they changed the reservation to 8am and gave me a credit. Came back at 8am and the facility was not open. Employees arrived around 810. Got the vehicle and it was almost un-driveable. The road noise was terrible as if there was no muffler at all. Often times the truck would not shift from first gear. If I tried to drive over 30km it sounded like it was going to explode and was rattling like crazy. The deck was not swept out, it was full of garbage. Fuel was said to be a 3/8 of a tank but was less than 1/16. I have rented from Uhaul many times of the years, this was without a doubt the worst vehicle I have rented. It should not be on the road. The only saving grace is the employees at the pick up location were very pleasant and understanding.Denis L.
Pick up scheduled at 830 am but the location is apparently not set-up for 24/7 truck share, so we had to wait until the store opened at 9am to get the truck keysJacqueline T.
Pick up and drop off were painless, and the truck fulfilled my needs. I had a good experienceWade C.