The original U-Haul pick up was suppose to be In Holtville Al, Slapout hardware. When I got there at 8am no one was available, the 2 phone lines I called didn't except voice mail. The truck was not ready. I had to call U-Haul and they sent me to a different location, 30 minutes out of my way and additional 20 miles, 40 total combined when I I had to return it. The file gage was on 3/4 of a tank when I picked it up and I made sure it was back on 3/4 of a tank. U-Haul charged me an additional 12.00 because it was a difference of 3 miles on the miles to empty. Not impressed at all.
Royal H.
One Stop 27
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prattville, AL 36066
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- 3.0 Average Customer Rating
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This was by far the worst U-Haul experience I've encountered in nearly 30 years. Prior to looking up my reservation, the operators at the location told me they could not offer me a vehicle and I should work that out with the parent company. Once they finally acknowledged my reservation the truck was disgusting. If my move wasn't so urgent I would have declined the vehicle. To make matters worse, it was a stormy trip and a gap in the window seal caused water to pour on the side of my back. I'd I ever rent another moving truck I'll be sure to use a different provider.
Shawn C.Terrible customer service, seemed agitated that I was renting one, gas was not on full when received and upon arrival they told me I did not fill up only put the gas where it was. Took videos for evidence
Josh M.I was charged 9.78 for 2 gallons of gas. I returned the truck with more gas. I'm very upset about it and would like my funds return!!!!
Shon W.Great drop off crew.
Wade M.