I used the truck for 10 hrs and they want to charge me for two dayszitouni K.
Garden Mini Deli
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Poughkeepsie, NY 12601
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- 3.5 Average Customer Rating
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When I returned the truck after having driven it for just 25 miles, and after having researched that on average U-Haul trucks get about 10 miles per gallon, I put 3 gallons of gas in the tank - more than enough to cover my trip - and yet I was charged $12.10 for fuel simply because I didn't know how to change the amount of gas on the acceptance form from 13/16ths to 3/4. I called the store (Valero) to complain about the extra charge, was told someone would get back to me - and they didn't. Even when I talked later to the correct person who told me he would call me back - he didn't., Now I am going to have to make a personal visit to the store because my phone complaints have not been addressed. This is an inconvenience for me. I also called U-Haul customer service who said I would have to talk directly to the store. And when I did the store told me I'd have to talk to customer service. I really don't like when businesses do this. Someone needs to accept responsibility and take care of my concerns.RICK P.
Everything went well, U-Haul could update their trucks though, there wasn't even power windows! LolSALOMON S.
The Garden mimi deli experience was not good. Part of the issue was the U Hul on line system has issues. I was told this by Katherine Saheghiar two hours afer I had returned the truck. and HAD NOT yet received a receipt. At pick up on Sunday afternoon I was told to Go Outside and photograph my drivers license. The man told me I could not tak the pictures inside, and HE COULD NOT take them. They also COULD NOT print receipts .John S.
This has been the worst experience I have had with U-Haul and I am a frequent user. The man in charge of this deli/ rentals was extremely rude and unprofessional. There was no service in the establishment which delayed my reservation by 45 mins, to which I received a phone call while there from U-Haul stating I was late. I was not late I was there arguing with this man. Then the truck was soiled- stains all around the inside, graffiti on the side panels and it wreaked of nicotine. Then upon returning the truck I received another phone call from the deli (man) yelling at me that I was late to drop it off. My own parents have never spoken to me in such tone and this man was yelling at me! Never again! Ghetto is an understatement when it comes down to this whole ordeal.Caitlin V.