The person attending the counter was very unprofessional. She was taking care of a personal phone call for her CC and also had another person at the counter on the phone translating for her. She had 2 other customers ahead of me and still had us waiting about 20 minutes before even acknowledging either of us. The only reason I went inside was because my app wasnt working to check in. Because the app was giving me issues she cancelled my previous reservation and had to manually rent the unit. When she did that it was WAY more than what my reservation price was in the app. I was unaware until AFTER i left the store and was already charged. The Van was dirty, due to the errors in my app I was unable to upload the pics of the van but I do have them if needed. Maintenance had not been done on the vehicle either, the check engine light was on AND a light about the tire monitoring system was on. It got the job done but it was just an overall negative and unprofessional experience. I would NOT go back to that store for a rental!Jasmine S.
Spanish General Services Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Port Saint Lucie, FL 34952
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- 2.5 Average Customer Rating
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The person in that store is so rude and the level of the gas in that car no was filledYOVANA ERICA C.
Nothing for the store, but I was very disappointed to pay almost a $100 more for a shorter time with the truck. I rented two trucks a week apart, one on a Sunday and one on a Saturday and the price was a big difference.Michelle F.
Truck was falling apart and I kept getting charged after returning it, I never had any issues before this.CRISTOBAL R.
There were German roaches in the truck. The woman working the counter was listening to a podcast, book, prayer or interview and I had to repeat myself multiple times to be understood.Sabrina S.