Great consumer serviceCharlotte R.
Trailer Rental & Towing in Ponca City, OK at Moyer Car Care LLC
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Ponca City, OK 74601
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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While the trailer was very dirty, the service was great.David F.
As far as pickup, parking, and availability it was fine. But like the typical uhaul dealer experience its lacking on service. Truck was filthy and hadn't been actually touched. There was mud on floor board and dog food. The back was never swept out. Windshield was horrible. Its obvious that dealer had not performed return inspection and cleaning.Terrance S.
First time reserving by phone and using the app for confirmation/pickup/return. App is easy to use and convenient.Jason H.
Great people at this location!!Joseph T.
One issue I had 2 reservations and only got one location so I drop both off at that location. When I tried to use you off hours return did not work and I drop keys in drop box before I found out it did not work. Call to get advice and help and first person gives an attitude and does not help. Call again later these 2 people were helpful and friendly and helped with what they could do.Danny D.
Ordered 10 blanket and they were not in the truck!Steve S.
If the item is non returnable on certain days, it should be noted when making reservations. When I reserved the trailer I was told my original chose did not have that trailer. I choose another one location. My reservation was to return it on June 10. They were closed and charged me for another full day to return it at 8 am on June 11. I have returned rentals on Sunday before when other locations were closed and had no issues.Justin K.
The owner, Mr. Moyer was delightful! Very helpful!!!nonabah N.
It took the Ponca location almost 50 minutes from the time I arrived to the time I left. They had gotten the information wrong in the computer for my reservation so all that had to be changed. Then the uhaul system wasn't working properly so my receipt wouldn't print, which wasn't their fault, rather the uhaul website. I was pleased with the customer service and the man was very apologetic. It just took quite a long time to get everything straight and to get my receipt. The truck was awesome and worked great for what I needed. Overall, I was still very pleased with my service.Ashley S.
Great customer service - where there and had the equipment available.Dwight H.
Very friendly and helpfulThomas H.
I waited for a while for service and they were not much helpMargaret F.
Wouldn't change anythingkevin H.
Easy process. Would recommend to a friend.Tammy F.
They were extremely hospitable and helpful!! Really appreciated all their helpTristan H.
U-haul sent me and my sister all over Kansas to get a truck when she was trying to move from Oklahoma. They email her 2 guarantee pick-ups then moved them to other parts of the country. SHE NEEDS TO BE REEMBURSED. We had to completely change our moving dates because U-haul didn't have trucks where they told her they would be and even sent confirming emails. You customer service hung up on my 3 times when I told them about this. I am finished with U-haul personally, however you need to reimburse my sister for the 2 reservations she made under Kaleb Cervantaz and U-haul messed them all up so we didn't even get to move her out on the weekend she was supposed to be out. Cost her a lot of stress, money, and agony!!! Shame on you!!!LaDina P.
The call center called to try to have the truck dropped off at a different location due to over booking trucks I would guess. I booked the truck for 24 hours due to the longest time available on the website. I told her I would not be completed by noon the next day as expected.The lady (Janice) from Tulsa Oklahoma in which was a supervisor was very rude in stating that you only had the truck reserved for 24 hours.Charlie Y.
Windshield was dirty 2 quarts low on oilSpring C.
The place smelled like cat piss & cigarettes, my kids & husband had to stand outside. We had to wait 30 minutes to be helped. He asked if I wanted insurance, I said no, then he charged me anyway. I asked them to save a dolly on the phone, they didn't give it to me then & I had forgot, so I went back & they didn't have any. I was charged for 10 miles even though we only drove 4, then I put an extra 4 gallons of gas in it just to be nice, only to get charged twice the agreed upon payment. This place needs to be shut down. Oh and good luck getting anyone to help you on the phone.ashly G.
Slow to get help to check in.JOHN C.
The gentleman was very friendly and went above and beyond for me!Barbara B.
Site did not offer hitches or light adapters that extended or moving time by 3 hours.Wendi H.
We were not called or emailed of the change in pick up location had to drive 40 miles away from the confirmed pick up location to get a truck and we picked it up with a 1/4 tank of gas and returned it with 3/4 tank and then was sent an email about the original complaint with FALSE STATEMNTS IN THE CONTEXT OF THE EMAIL ... And still no one has call to speak with me in person about any of it. I will NEVER USE UHAUL againLadonna D.