The office had a closed sign when we arrived and the man had unavailable voicemail. We came back 15 minutes later and knocked. He had his hearing aids out and was missing equipment we had reserved. I had to type my own information in therefore we had to come in close contact and he failed to print me a receipt. It took us over 45 minutes to finally get our trailer and none of that was installation as we had already taken care of it by the time he was finished with the purchase. I also believe we were overcharged.Taylor M.
Trailer Rental & Towing in Platteville, WI at Browning Motors
(Distribuidor de U-Haul del vecindario)
Platteville, WI 53818
Services at this Location:
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Platteville, WI 53818
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
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I had all of the information filled out online and ready to go for pick up, however when we arrived at the location in Platteville, we still needed to sign paperwork and give more information. The man we worked with was an older man, very hard of hearing. When we arrived promptly at pick up time, 9 am, he didn't even have his computer started up. He proceeded to eat his breakfast sandwich and drink his pop while the computer booted up. Then he was incredibly slow going through the screens, and again, he was VERY hard of hearing so we had to repeat ourselves multiple times and almost shout, so it took a very long time to actually get the truck. We didn't leave the location until 9:30. This is unacceptable as we were on a time crunch. Then, when we returned the truck, I knew I had to take a picture of the gas/mileage, but I did NOT know that you cannot upload a picture. You actually have to take the photo while going through the return process. We had already returned the keys to the lock box before realizing this. This needs to be improved in your online app. There should be an option to upload a photo. Overall, this was the worst experience I've had with Uhaul.Michael J.
Closed when trailer was dropped off. Received receipt right away next day. Happy with service overall.Noah E.
The windshield wiper blades were completely destroyed I had to replace them on the drive to my new home due to rain it was an extra $26 definitely should be part of routine maintenance. Also union further close inspection the inside rear tire on the drivers side was completely flat and I had to put air in it again routine maintenance.Christopher B.
We had trouble returning the truck. The online system couldn't figure out our location and there was no option to finish the return. When we called the 800 number was put on hold. After 15 minutes we had to get going. Not a great system. The truck was fine. The location was greatpatrica W.
Helpful in parking and detaching from our vehicle return was easy and quick - friendly and helpfulTimathy S.
The only comment I would have is make it available for your customers to reserve enclosed trailers even though they are not on your lot.Richard E.
He was a very friendly man showed us how to make sure to save gas!! NOTHING WAS WRONG last time when I rented from a different place a lot of crap was wrong with the vehicle!!! Will go back if ever need too!!!!Danny S.
The agient didn't put the trailer on my contract and gave me a trailer that she rented to another customer in the system. The computer process had to be restart multiple times because it stopped working.Brian M.
Obviously didn't do his job - I returned the trailer to him over 24 hours early (called him first and scheduled it), and was called 2 days later by someone else stating I didn't return the trailer and they would report it as theft!Dawn H.
I rented a 17 foot Uhaul and was notified two days before the pickup that I was getting a 10 foot truck. I was frustrated because I was going to have to make more than one trip with the smaller truck. I was told to "Take it up with Uhaul". The guy did try to make it right by offering me a cheaper mileage rate. He was less than friendly at first.Sara W.
We did Mobile Rental. The keys were for the wrong truck ended up having to call uhual to get the owner to come give us a key then dropping off was a nightmare nothing went right on the app no one was around spent lots of time on the phone with uhaul. After this experience I don't think I'd ever rent from uhual again.Dustin M.
Was supposed to pickup rental at 9am. Owner didn't show up until after 10 am. Cargo area of rental was disgustingly filthy and had not been swept out. After I left facility, I realized owner had not given me back my driver's license. So had to go back approximately 5 miles to retrieve. A very poor experience. Would like some of my funds reimbursed for having to put up with such a lousy experience.Dan D.
Excellent serviceDAVID T.
Customer service is poor. No one answers the phone. I was called the day before I was to pick up the van asking if I planned on picking it up, person's mannerism was rude and gruff. I said yes and he said are you sure. I told him I had confirmed it on line that morning. I would recommend a different person to answer the phone and better yet somebody that does answer the phone.Gary K.
The location was not easy to find. And the customer service was horriblesean C.
The man there was rude and made my daughter and I very uncomfortable. He had several knives on his desk and commented that he was sharpening them, explaining it was the reason for all the paper shreds on the floor. The office stank, and was a huge mess.CHRISTINE R.
Very cluttered and unorganized.Christopher W.
Only has break lights and turn signals running lights did not work so those need repair. Other wise I was happy with the trailer was able to move a 15x20 locker full of stuff In one triperic S.
This was an awesome experience, the gentleman at Browning motors was very nice and explained everything to us. Thank youGene P.
3 U-haul companies in Platteville, City of 3000 People. WHY!? None sell/have boxes. WHY!? One does not have a working computer. WHY!? U-haul in Platteville sucks lollipops. What a circus...where did your customer service go?Michael S.
Mr. Browning was very easy to work with and took care of our needs really well. He was a little hard of hearing so knowing that is good to know but very easy to work with.Mary S.
The truck was returned after hours so nobody was onsite for the return. The location wasn't an inviting place but it worked for the return. We received prompt check-in email when the business opened the next day.Jim P.
Seamless transferBRENDA L.
Correct the information on the online rental site for hours and location. Inform the customer that the preferred location has changed like the instructions said U-Haul would do a day in advanced. I assumed that if my preferred location was changed that it would be to another of the several location in Stevens Point not to another city 25 miles away.Daniel K.