Everything was fine
Michael B
Whispering Pines Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in White Stone, VA 22578
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Customer service here was incredibly bad, the front desk attendant was not able to communicate well. Also I ended up having to push her to call U-Haul after she told me repeatedly for 15 minutes or more that the truck was not on the lot. Then magically she remembered the lockbox and told me it was around the corner of the building. Obviously she knew the entire time that the truck was there but was disgruntled over interactions with U-Haul since this is primarily a motel location. Pretty bad look there for all involved.
Joseph CNone. It was fine.
Michael BThis mom & pop U-Haul operation is operated by an absentee franchise owner, that relies on employees at the motel to do rentals, with no knowledge of equipment, rental terms, or ability to support rentals. While the trailer was clean (new) I had no confidence that it was reviewed before re-renting. The double axel trailer rented was too heavy to lift onto truck hitch, with no trailer dolly to lift. I actually had to break out my truck tire jack to lift it up high enough to hitch it!! In addition, the trailers are parked (returned) so close to the motel parking where guests park, that there is not enough room to even get to the trailers for hitching without getting them to move cars. Finally, without staff on site dedicated to U-Haul, there is no way to ask any questions about the rental, or to determine what if questions concerning costs or returns. Just a horrible experience, and an operation that should be investigated by U-Haul
Arthur CThe mobile pickup application process times out too quickly. By example, while reviewing/verifying all of the information it timed out with an “error message” before I could completely read and respond to all og the questions. Thanks, Adrian
Adrian J