To improve this location you need to remove all the drug addicts and homeless thT are sleeping there. The store clerk had no knowledge on how to hook up the trailer. We will never return to th bis property.john G.
Trailer Rental & Towing in Phoenix, AZ at Kings Mini Mart
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Phoenix, AZ 85017
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.0 Average Customer Rating
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Location was listed to be open on the website. Location was closed, had to do self check-in on my phone. Scary location and a rough-looking individual was out back when I was dropping off my trailer.ANDREW K.
yes everthing goodSALVADOR C.
There were no U Haul employees on site when we returned our trailer. My husband was told that U Haul was only open M -F. Even though on-line hours listed Sunday hours. The employees told my husband to un hook the trailer and push it into a space.DAVID L.
Dolly was not provided even though I paid.Gilbert R.
Person at the counter refused to process my return. And was aggressive and rudeDANIEL H.
People around the front door begging for money. No public restroom. The people (RG?) who worked there were very friendly. Just a bad part of town.DIANA M.
Easy process with no problems...Guys at this store are Great!Marlena F.
Ripped me off. Charged me $28 for gas on an 11 mile rental. Then charged $12.15 rental tax not informed about. RIPPED ME OFF!!! STAY AWAY!! I am a disabled veteranAdam K.
Lights only worked half the time we traveled from Denver to Arizona with it. It wasn't a good experienceJoni M.
Uhaul. You lost a loyal good customer today. I've been renting from you since 2007. Just this year alone,.. at least 4 times,.. highest rental being $1,250.00 for a one way trip in June.. I was disappointed today, and won't be renting from you ever again.MARIE M.
Charged my card for extra night without contacting and letting me know firstDaniel C.
It took 2 hrs just to get my order right we where trying to get are move done before it got to hot no dolly in the truck another 30 minutes for that the return trip girl was rude just give me the keys I ask did I have to sign anything no turned her back on me hope I never have to use U haul againCAROLINE L.
Actually I was booked online with another location, but when I got there, the gates were all SHUT... no entrance at all. Next we found a close by location that had UHAULS. Went in, they were very friendly, but had to call like 3 people to find out how to rent the vans out. They PROMISED to give us the rate of 19.95 Via for the van, did not get that rate, next I filled the tank to where I got it, which I have a pic of the dial on the uhaul, and they CHARGED me for extra gas. My bill was supposed to be under $100.00. Well it's not and I'm FUCKEN pissed. Please direct give me the # to corporate because they took EXTRA Money..edgar T.
Dirty location and poor service.Abou T.
I was charged$7 for a dolly and it was not on the Truck. I was told it would be refunded to my account and still haven't received the refund yet, I've called several times and get no answer. Just ridiculous!Limona N.
When we started loading up our stuff my son opened the cab and went. There was a pipe, blade and lighter with some glasses. Then he started gagging. There was human feces in the corner with a burned sock. We were on a time schedule so we had no choice but to clean it, so we did. It was very disgusting. Also, the guy who we rented from said we can return it to the location closed to our destination. We tried and got there right before 7, they were already closed. When I called customer service she told me I had to return it to the same location. We were supposed to return it at 6, but because we had to clean it, we didn't return it until 7. It was such an awful experience I really think we should be refunded the whole amout we paid.Olivia H.
Keep up the excellent workPedro E.
They had a van at the last minute, where as the Uhaul on 43rd and Camelback, in spite of 2 phone calls and an in person visit to explain my needs, didn't have the truck available, blamed me for being late- the reason for the in person visit the day prior to the reservation. and said they canceled the reservation Kings Mart picked up the slachk without an issue, gave me the discount that was promised. Start with them instead of the actual rental store. Better service. Same quality truck.Pamela Joanne R.
The U-Haul "mobile" experience is A DISASTER. On the night of May 12, we spoke with three representatives - Michelle, Fran and Richard - trying to get a truck via "Truck Share" on the final night of our move from one home to another. The service was so slow our reservation time slot kept expiring. We began the process at 7:30pm and gave up at 9:30 pm. We made a new reservation down the street at a filthy dangerous market (King's Market) littered with thieves, whores, gang members and drug addicts. We located the truck we reserved, but it was wedged between two other U-Haul trucks. "Mohammed" was kind enough to change the truck's ID number to an ID of a truck more accessible. However, the vague and poorly written instructions telling us where the key was did not match up with reality. We searched everywhere for the key and could not find a lock box. We went back online and chose the "Cannot find key" option. We were told to contact a "Felix Pena," someone allegedly available 24/7. No one ever returned my call. Ever. Felix Pena is utterly useless. We then chose the "Still cannot find key" option. That forwarded us to a screen telling us that our reservation has been finalized. We went inside the market and was told by a clerk behind bulletproof glass that they don't deal with the trucks. At that point we left, resigning ourselves to the fact that we would make multiple trips moving our remaining belongings with our personal vehicles. En route to our new home, we spoke with "Carol" at U-Haul who would not listen to our predicament. She did nothing but stay on her rigid little script, "You already made the reservation. All we can do is make you another reservation." It was too late to get another truck. We didn't want another truck. We wanted our reservation cancelled. But "Carol" was too damn dumb or too damn unempathetic to think outside the box and provide us with options. Now I am concerned I will be billed for a service that was never rendered. I will have to go to my credit card company because U-Haul has clearly not made their customer a priority. In person, we have had positive experiences with U-Haul (notably, the Laveen, AZ location on Southern Ave & 43rd Ave.) but the digital on-line experience really really really needs to be grounded indefinitely, reassessed, gutted and reconstructed. I have never asked for an apology before, but I feel strongly that someone - anyone at U-Haul with a shred of integrity and a nominal understanding of accountability - should reach out, restore our faith in your company, and offer a heartfelt "sorry."Martin S.