There wasn’t a person on site. On top of that, the person on the phone was very inexperienced and it took over 45 minutes to check the truck out. The bill was wrong. I didn’t ask for insurance. The field manager got on the phone to assist the woman in the checking out process. When I expressed my dissatisfaction with the amount of time it took, he simply stated “that’s the way it goes sometimes” they also told me 24 hours prior to that the reservation time changed if I had of known all of this was gonna happen I would have never checked out this truck from this location. I am extremely dissatisfied. If I could give negative stars, I would.
Niaz S
Butlow Farms
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in O'Brien, FL 32071
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Staff was very very nice there's a little bit of confusion with my online reservation, but they were able to get it sorted out get the right people on the phone find out what happened to get me in a truck in a very small amount of time. Would absolutely recommend this location to people
Kevin Gafter hours drop off $20? that is ridiculous! Won't drop off there again. 3 times used in the last couple of months, not again.
terri m