The guy was very rude. He wouldn't unhook the trailer and told me if he did it would be an extra charge. When I told him I don't know how, He yelled at me saying â€˜take it somewhere else', with other customers in the store so bad that the customer was the one that actually unhooked the trailer. His store was very nasty, trash overflowing the trash can. He totally had me in tears. Every word that came out of his mouth he was yelling. I called a rep at my pick up location and told the manager and she even heard him yelling. After 24 hrs of moving, this was not a good experience at all. That location should not be used for Uhaul.Dawn E.
The Short Stop
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Phenix City, AL 36867
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!
Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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I wasn't satisfied with the service due to the fact that when I got the truck it wasn't clean on the inside and it was on 1/4 tank of gas. I had to put gas in, in order to get where I was going.timothy W.
The owner of the convenient store was very nice! The store itself is small but easy to locate with adequate parking. While it would be helpful if they carried a few basic moving supplies (rope, tape, locks), the customer service makes up for it. Very easy pick up process and after having driven for four hours, it was much appreciated! We were done in about fifteen minutes and back on the road. My only complaint - it's difficult finding a 20' truck close to our requested location (Columbus). We've run into this issue several times, having to go to other cities for a pick up. With the popularity of this size truck, you'd think there would be more available at the actual UHaul facilities.Sheryl W.
Nice servicedonnie D.
I filed a complaint immediately after picking up. The dealer was not ready to receive me. Owner did not use my reservation and refused to give me time to pull up my reservation. He yelled at me, told me he did not have time. Told me he did not have to rent me the truck then refused to rent the truck and walked away. He showed up late to rent the truck. Waited probably at least 30 min to arrive. I had to accept his demands to receive the truck. Employee that was present told me he was wrong and probably drunk.Javier B.