Counter person was nice and cordial.MARIA R.
Ventura RV Connection
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Oxnard, CA 93030
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Nothing to improveALAN C.
Office was empty had to wander around to find associate, then when I did he was curt and didn't even walk me through steps or check vehicle. Truck had not been cleaned out, trash in side doors and back light on truck was dangling off. Fixed it myself before moving on. Told associate something was wrong with door and he talked to me like a child â€œThis is called weather stripping, (runs hand around door frame) and this keeps out water and seals can (duh?!) you have to compensate for that when closing door. Slam door to shut!â€ I'm sorry but proper weather stripping should not keep door from closing securely. Most definitely not best experienceSmytha F.
Provide a receipt before the customer leaves after dropping off. We should have asked for one, but this was our first rental with UHAUL and didn't know what to expect. We dropped off the truck during business hours about 20 hours before it was due to be returned. The staff there were friendly, and said we were good to go, but we were not given a receipt and started worrying about it because the app said it was still active. We called UHAUL customer support the next day, a couple hours before it was due back. The UHAUL representative was very helpful and said she sent an email to someone. When we had still not received a receipt, I called the drop off location and left a voicemail. Shortly after that, we received an email receipt.Richard S.
I scheduled self pick up for 6am because I had movers coming at 8am. I showed up that morning and the place changed my reservation to be when they opened at 10am. I wasn't notified and after several calls to U-Haul, there was â€œnothing they could doâ€. I am very disappointed and wasted a lot of money extending my movers to a later time.SHANE A.