The rental was good but having to drive the added 56 miles was terrible for usJULLIE R.
Trailer Rental & Towing in Ottumwa, IA at Voss Rentals
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Ottumwa, IA 52501
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Convenient for the area. This is the only U-Haul point in the southeast section of the state.JEANNIE S.
All was good more professional than other places I have rented from.Mitchel C.
The place was filthy. The guy was very rude.will probably drive a little farther next time just to find a different agent.TAMMY G.
Nothing. Boss Rental in Ottumwa, Iowa was great - very friendly - customer oriented.ROLAND E.
Horrible rental. The front bumper cover came off before I'd driven a block. Several miles later, the engine malfunctioned and it became undrivable. I parked it at the rental location and was scolded by the agent the next morning. I reported my issues to 1800 UHAUL but still have not received any resolution. Very disappointing experience.MELISSA S.
This is an update from an entry a week or so ago about an overcharge on a cargo van. I don't even see my original post. I'm not surprised since it was scathing about an overcharge. At least I think it was but no one from U-Haul will talk to me. Apparently a manager called me but I didn't answer so he went ahead and certified my charges. He supposedly called on 2/11/2021 which was a Thursday, a work day, when I'm unable to answer my phone every time it rings. He left no message or callback number, or the name of a person to talk to so I couldn't get back to him. He was just going through the motions with no real concern about whether my problem was correctly addressed or not. In other words, U-Haul management doesn't care about their customers as long as they get their money. So I'm another dissatisfied U-Haul customer who will discourage others by word of mouth from using U-Haul services. If U-Haul is alright with that I'm fine with it.but it's not good business practice. I am again requesting that a caring representative from U-Haul call me or contact me via email and explain why the cargo van cost me so much more than I was quoted. Leave me a callback number and name of someone I can talk to if I am unable to answer the phone. That is not too much to ask as a customer to a business. Just explain my charges is all I ask. It doesn't have to be so difficult but they won't communicate.Crystal R.
Needs a alignment very bad .RICHY C.
I have rented from Voss many times. Always helpful and the equipment is in good working order.Brenda C.
All are well.NATHANIEL L.
Friendly help at this location - made a quick turnaround while also digging out from a snowstorm. Was greatly appreciated!Travis A.
The gentleman working at the counter was not very helpful. This was my first time renting a U-haul. I did the self rent. When returning my U-haul I went in to ask where to park the truck because the lot was very busy, there was three other trucks in the lot. He told me I was a self rent and I should have just returned it to the street where I picked it up. The instructions I read told me to park it in the lot. He then called me within a few minutes of leaving asking me where I had put the keys. I let him know I had them in the lock box as directed. He seemed irritated with me and said I should have just left them in the truck and now he would have to â€˜walk all the way to the lock box to get the key.' I will never rent from that location again. He definitely needs to work on his guest service!Angela O.
Awesome customer service!JILL H.
Easier way for pick up after hours i had to reschedule my pick up for next day when pick up location was open and when dropping back off we swept back out but drop off location said we didn't sweep out cuz of some dust he wanted us to mop it out so charged us 25.00 for cleaning fee.JENNIFER T.
The uhaul experience in itself was fine, the owner of the premises was courteous and professional, but the location was a complete dump. Inside the store there was trash and junk lying everywhere. I even saw sitting on the shelf a half glass of what looked like coca cola, but it looked like it had sat there for months, disgusting!! When i booked my uhaul i had asked for another location in my town as I had used Voss rentals a few years back for an equipment rental. Back then I said i wouldnt use them again because the place is unhygienic and dirty, well its gotten far worse. Maybe a Uhaul representative should go look at the premises and see for yourselves. Do you really want customers entering property like this, especially during a pandemic.Matthew M.
Hours to drop off was ridiculous. Unloading a 3bdr house was not able to accommodate the 4 hrs they were open after losing almost 5 hrs to get equipment and back to where we needed to load. Had to call the customer service line to be instructed where to park the truck and trailer as they were not open when we got there and place is completely fenced in and no way to leave it safely. Then I was trying to ge Charged an additional $40 for it being 30 min late trying to make the 11am drop off to do the online check in. I had to call customer service instead to have it checked in.Joseph M.
The service was the best I've seen!!!!!!SHAWN B.
Very friendly and helpfulHEIDI W.
Man that was working the counter was rude from the moment I walked in the door. I was interrupting his day! I even asked him a number of times if he would rather I go get a truck somewhere else! Was rude the whole transaction! Remembering why I hadn't been there in years!!Cory A.
The truck and supplies were fine. The location for pickup was ok. It would have been nicer to have been able to pick up the truck closer to home but there seems to be not many trucks to go around in the area. The cost for a 15 foot rental for 24 hours being almost $500 is an absolutely ridiculous amount of money in my opinion. My problem was have to drive an extra 2 hours to get the truck adding mileage that we ended up paying extra money for because there wasn't a closer location available.Mary B.
Check equipment before it goes out. Lights, tires, damage and etc. When reservation has been made and it's the only one from my town to where I'm going and back 287 miles there and back. Ask if you have the right receiver before you get there. Worst experience I have ever had with u haulGary T.
Location was closed. It was the weekend.SONESE F.
Was really dirty and unkemptfran L.
Having the truck available at the time I reserved it for. The reservation was for 8 am and didn't get the truck until almost 10:45am. Lost about 4 hours total of packing and had to pay rent an extra day. Completely unprofessional for them not to be in the office to check the vehicle out. I should get a discount reimbursed back since it cost me a day of rent.EZEKIEL M.
The gentleman who checked me in was friendly and very efficient, had me on my way in minutes.primo G.