Staff were not friendly, both involved with their phones, felt like I was intruding.Walter B.
Trailer Rental & Towing in Ottumwa, IA at Mobil 1 Lube Express
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Ottumwa, IA 52501
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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I tried calling over 20 times between 8am and 11am. The phone rang and rang. No one answered. When I got there to drop off the truck 2 employees were siting there talking and doing nothing else. Why couldn't they answer the phone?Steven K.
Include the correct phone number for the location in the confirmation. The number on our confirmation was for a location that was closed. I spent 30 minutes on hold with Uhaul trying to find out about the pickup.Kevin H.
Very nice people. A guy came out and unhitched trailer and a lady from inside checked it in. Both were very courteous and helpful. Thanks for making it easy.Edward H.
Attendant was not friendly nor personable. Did not help in unhooking trailer at all. She did not move from behind the counter. Did not inspect the trailer. Worst experience at any UHaul location and I've been a U-Haul customer for years.Mary C.
All three locations in Ottumwa Iowa were too full to accept my return. Finally Court St. took it to sit beside their buildingRonald K.
There was a bolt replaced sometime that sticks up and punctured my lower spoiler on the bottom of my car.Jason V.
Nothing, drop off was quick.Steven H.
Hated the online pickup and return. Could use major improvements. I rented the trailer but used my dad's vehicle to pickup. My dad dropped it off for me and because it was rented under my phone number he could not walk through the return process online. There was a $20 service charge for not using the online return which is ridiculous. We won't be using the online reservation again.Brittany B.
Staff was very helpful with pick up and returnDavid B.
I had the most horrific experience with customer service. The gentleman was cussing at me and other customers on top of other issues.Lindsea L.
Truck came to us dirty, I asked for the location in Pella and had to be re-directed to Ottumwa. Very, very, very inconvenient. Also, once I arrived it was like they had none of my information on file so I dont know what the point of the online reservation was.Jacob A.
Friendly person and quick service returning.Cassandra C.
I NEVER agreed to a over 50$ moving safe charge, my bill should of been 48$ Like I was charged and then four days later you guys charge me over $59 for some moving save charge you need to credit my account now or I will never use U-Haul again and Or this location!Sarah H.
We dropped of the dolly after hours. which i knew we were going to, so i called ahead and asked where to place the dolly. The direction i was given were clear and we had no trouble placing it where it needed to be.Cheyenne K.
The young man who assisted us went above and beyond to ensure our expectations were met and our questions were answered. Very happy with this location overall.nathan P.
We waited in line about 25 minutes.Jan S.
I rented my uhaul 5x8 trailer at 8am on 6/30. It was due back by 7/1 at 8am. I was told that the whole amount I would be charged was $28.28. And that it was due back in 24 hours. Well because the location was closed on Sunday, when it was to be returned, I not only got charged the $28.28, but I got it charged an additional $24. When I called to dispute that, the representative told me that I had rented the trailer for 3 Days so I better be thankful that I didn't get charged for 3 days. And I wouldn't be getting my money back. I explained to her that I had to return the U-Haul around 10 p.m. on Saturday night, June 30th. I have a picture that is time-stamped once I had Parked the trailer. She told me she would have to see what she could do, but I would not be getting my money back more than likely. Then I look on my credit card statement about 10 minutes later, and there is another pending charge for $28.28. Needless to say this is happened before and I will not be going through Uhaul again.Staci L.
Used after hours app for returning the rental. Very efficient. Easy to follow instructions. This was the first time for using this app.Mickey M.
Very fast and polite crew. The nice lady running the rental was very knowledgeable. It was a hassle free experiencerich L.
No problems.marie P.
Staff was friendly and prompt for the time of day I checked in. I've used this faucility in the past and will continue to rent from Mobil 1 Lube Express!Cody W.
Very easy location to pickup/drop off. Love gas station right next to it for return fill up!!LEE J.
These gents were very helpful. They picked up the slack when the other location didn't have the reserved equipment. They got me right out and just at closing time. Thanks!Kurt K.
The lady who received the Uhaul was very good at parking it for me. That was an excellent skill. I would off probably taken about 30 minutes to back it up. I was really glad to have a great experience returning it.Angelita G.