There was a problem with the sliding door of the truck. The latch was very difficult to open and close and the door needed to be kept open manually. When the person inside of the Hasty Market told me about that, his recommendation was just to cancel the order if I didn't feel comfortable using the truck. This answer did not feel appropriate considering that I am booking this truck for a specific reason, which is to move. You are not just able to "cancel" a moving van when you are relocating. Luckily, the truck was still drivable and we did not run into any issues, but I do feel as though if the truck is not returned in optimal condition, there should be a way to replace it at the moment of arrival.Keegan Michael L.
Trailer Rental & Towing in Ottawa, ON at Hasty Market #40
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Ottawa, ON K2C3W9
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I am completely satisfied with my rental experience. The staff was courteous and efficient. The truck was clean, relatively new and drove very well. All went according to plan. I highly recommend UHaul and this rental location.Gilles D.
There is no cleaning access on-site. The back of the van had wood and soaking we moving blankets on the floor.Roy L.
Good: - no issues with the reservation - ready to go - gas was completely full - no surprise charges - quick processing Suggestions: - More prominent advertising to indicate location of officeken S.
Nothing, Everything is good.henok S.
I was supposed to use the app, but there was no way to use it. The keys were taken from representative. The website was somewhat messy - could not find any information about the "GO" (to follow through the app).Roger S.
The physical move went perfect, not a complaint in sight. When we dropped off the key the representative was not polite at all nor accommodating. He informed me that there was still a $4 balance. When I asked if the initial payment of over $50 was paid he said yes. So I tried 3 different cards and he said none of them worked. So I used his ATM and took out $20 to pay the $4 balance. I paid a service charge to withdraw the $20. I paid the balance and left. As I was leaving he stopped me and said the initial balance wasn't paid even though my online banking app showed the withdraw. He wouldn't let me leave without paying the balance, so I asked if he would reimburse $2.50 because I now have to go into his atm again. He said â€œabsolutely notâ€. If I knew the initial payment didn't go through I would have taken out enough to pay the full balance rather than having to pay 2 service charges. I am not happy at all with the customer service displayed today.Keith M.
Not to much. Very polite, courteous.Murry K.
I've previously not had great experience with uhaul but this time around with this location and with the online check in and drop off it was seamless. Everything went according to plan. Great experience.Joshua K.
The operators were excellent. All went smoothly from pick-up through move to return. Two thumbs up.John M.
Vehicle was covered in snow, and parked in such a way as to make snow clearing difficult. As the reservation had been confirmed in advance, the truck should have been cleared of snow.Nancy K.
When renting moving blankets it should be more clear that it's on a first-come-first-serve basis. I put 12 blankets in my reservation but when I arrived to pick everything up I was told there were only 6 left. I was only charged half price for them, but I ended up having to call around to friends and family the morning of my move to get more blankets.Michael K.
It was fast and efficient. I definitely reccomend this location for others. Thank you.Mohamad Kaseem A.
Friendly and informative!Caia T.
Improve price for short trips/rent time. Last weekend I paid 119$ for 22 hours, 150km. This time to carry bog boxes from costco to my place, I paid 71$ for 3 hours, 70km. thanks.Francois P.
For me personally, the location was perfect! Just a 1 minute walk from where I was located. The process was straight forward and easy; and the staff were exceptional! They were helpful, courteous and extremely personable! Loved loved the experience! And the price was fantastic! Thank you U-haul!!!Joseph F.
The truck I rented was clean but the steering was off, and it sounded like the U joints needed to be changed. The tires were bald, not good for an Ottawa winter. as I had to back up a little incline and had to put salt under the tires to get up it, Service at the counter , was quick and efficient.heather M.
I just wanted to let you guys know there was a mask in the cabin of the truck that was NOT mine and I refused to touch, and there were also three playing cards in the back of the truck but we put them in the trash.Renee H.
Keep providing this service. Hasty Market staff were great and the truck was just what I needed; i.e., sized appropriately for my needs.Michael C.
Thank you for kidnessIbrahim E.
Staff was very good and friendly. Great location to rent from.Jamie K.
The guy who dealt with truck-return was very rude and started yelling at me even when the fuel was full after the ride. He pointlessly argued saying I should pay for the fuel. I told him he can charge whatever for the fuel for which he demanded we better go fill it ourselves and threw the keys at me and threw things around insulting me in front of people. I'm not paying money to U-haul to be yelled at in-spite of handling the vehicle carefully and returning it on time.Sreejith U.
The vehicle is out of windshield washer fluid and the wipers are worn out The first clerk was quick, helpful and friendly. Upon return, the guy working was abrupt and rude.Greg K.
They were very quick and professional. I got in and out quickly.Mark C.
The customer service agent in the store Was not user friendly and it was the 1st time be used to u-haul and you weren't aware of the system he just told us to go and call you guys he never told us what pretty and busy having or anything like that and when we booked up if I think yeah a 20' truck he told us hes not having one you have to call them again and we were so frustrated and then we again booked another 1 and he never told us how to do the procedure cause if I would have been in his place I would definitely would have instructed the customer out of the wood and what we Indians do I have for that the customer doesn't you know where is his time in and going all night ending the reservations but he wasn't helpful at all and neither was a to respectfulVivek S.