Truck was not clean, had to sweep it, wooden pallet was left there that receiving end did not care about and asked me to get rid off, there was damage on the truck and I was instructed to fill an online process to dispute pictures that the receiving end did not accept as they can't even see them and got into 1 hour discussion to prove it was not my fault even though I submitted pictures to U-Haul website. They did not have the furniture dolly that I asked for 2 weeks in advance and did not care to provide an alternative nor bother to call me in advance to let me know. The 24/7 truck share feature is a joke as neither location had it even though booking system was very clear that they did.
Bashar H.
Trailer Rental & Towing in Ottawa, ON at Southkeys Tires & Brakes
(Distribuidor de U-Haul del vecindario)
2638 Mac St Unit 1
Ottawa,
ON
K1V8V1
Contáctanos
2638 Mac St Unit 1Ottawa, ON K1V8V1
Services at this Location:
Location Hours
- Lun. - vie.: 7:30 a. m. - 8 p. m.
- Sáb.: 7:30 a. m. - 5 p. m.
- Dom.: 10 a. m. - 4 p. m.
Horario especial
- 5/13/2021: cerrado
- 5/24/2021: cerrado
- 7/1/2021: cerrado
- 10/11/2021: cerrado
- 12/24/2021 - 12/26/2021: cerrado
- 12/31/2021 - 1/1/2022: cerrado
Alquileres locales para mudanzas de ida o en la ciudad en Ottawa, ON K1V8V1
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
-
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Can't think of anything. Good job.
Glen M.- Rating:
- 5.0
Great service. Everything went very smoothly.
Henri D.- Rating:
- 3.0
I had to call customer service 4 times to get a 15 foot uhaul set up. I booked online for one and when I arrived a week later to retrieve the uhaul the location was closed and I could not get the truck I booked. Then I called customer support and they found me a truck at a section location which when I arrived was also closed. So I had to call customer service to get a truck for the next day. After this happened a mistake was made when they created the new rental and so I had to call and get things cleared up, it was a nightmare. Uhaul in Ottawa needs improvement
Austin K.- Rating:
- 1.0
The place was dark and sketchy and after submission, even though everything is clean inside the truck, charges were applied as it was not clean. Horrible service
SREEKANTH V.- Rating:
- 1.0
I called the day before asking about whether the vehicle would be cleaned (due to Covid 19) and where I could park my car. I was told they cleaned between uses and my car could be parked in a lot behind the building. When I arrived, the vehicle was very dusty and there was no indication it was cleaned, & I had to park out front on the street with unclear signage as to parking regulation. When I dropped off the vehicle at 4:40pm, the location was closed, even though they were meant to be open until 5. The invoice I received a few days later was unclear so I called the location and was told the extra charge was due to the fact I'd driven over 150 miles, or had it for 2 days (neither of which were accurate). They cut me off and referred me to the 1-800 number. I called, waited on hold for an hour before the line disconnected. Called back and spoke to an associate and a manager who together were able to answer my questions (there had been a glitch in the system, but they were not charges) and allay my concerns. While I will use Uhaul again, I will NOT use this branch. Thank you.
CATHERINE K.- Rating:
- 5.0
I used this branch 3 times Best costumer service Very friendly
Nicolas E.- Rating:
- 5.0
Very good service🤗🤗
ROGER B.- Rating:
- 5.0
I rented a truck with Arizona Plates, Southkeys Tires & Brakes was perfect to deal with, Highly Recommended. The truck could've been better, but I doubt the "pick up center" has much control over this.
Aaron E.- Rating:
- 5.0
I had one issue which was not related to Southkeys service, but another customer who did not return a vehicle on time. Ad a result I had to take an in town return vehicle rather than a one way vehicle. I am not sure how you could change how you deal with this kind of problem, but it did cause inconvenience to me. It was handled as best could be by Southkeys
Andrew B.- Rating:
- 4.0
Staff were courteous and friendly, pickup was quicker and more convenient than at other locations which was appreciated since there were website glitches when trying to make the reservation and check-in on-line.
JAMESA S.- Rating:
- 5.0
It was very good service.. But when I was on my way to bring it back I accidentally filled it with gas for 50$ because I didn't know that I didn't have to can you possibly give me back the money back Thanks.
Emad S.- Rating:
- 5.0
Was a little hard to find the MAC ST is not showing Missed the first right turn to the location but made a U turn came back and got it lol
Elaine P.- Rating:
- 4.0
Really easy location off the Airport Parkway. Equipment was older and worn, but U-Haul managed to find something (unlike most of your competitors).
Justin C.- Rating:
- 4.0
There was a problem with the computer when we went in to book a truck and there was still a problem when we went in to pick up the truck. Our request was still not in the computer system even though we had an email with confirmation. Thankfully there was a truck available in the right size when we went to pick it up.
Joan E.- Rating:
- 5.0
They were great, very friendly & helpful. Loved dealing with Sarah!
NOURELSAYED IBRA E.- Rating:
- 4.0
Awesome experience at uhaul south keys The people are super helpful and well organized It was a great hassle fee experience I will be recommending this location to all my friends and family
Steve B.- Rating:
- 5.0
Helpful, straight to the point. The drop off process went smoothly.
Md Touhidur Rash O.- Rating:
- 5.0
Amazing staff. Thanks for a great experience.
RUTHSANDRA S.- Rating:
- 5.0
The staff here went above and beyond to help us! I had to call a couple of times after making the reservation to ask some follow up questions and they were always friendly and helpful. When the UHaul corporate office had changed our pick up location less than 24 hours before we were to arrive from out of town to pick the rental up,, the owner personally ensured we would have the 15 foot truck that we ordered at his location and he had to drive to another UHaul dealer to make this happen on short notice! This was greatly appreciated and certainly alleviated a lot of stress for us. I would highly recommend Southkeys Tires and Brakes to anyone wishing to rent a UHaul. Great customer service!!!
Sue A.- Rating:
- 5.0
Great experience
Aleda W.- Rating:
- 5.0
Very friendly. And very well managed.
JJRICHARD L.- Rating:
- 5.0
Never been disappointed at this u haul location
CHRISTIAN D.- Rating:
- 5.0
Folks were easy to deal with, very engaging, professional and courteous...Thanks...
MICHELANDRE P.- Rating:
- 5.0
The staff was excellent
Shahbaaz K.