Very friendly service. Bobby is so helpful.
Tammy C
Rail House Grill
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Totz, KY 40870
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The lady that helped us today lied to us about prices.
Anna RThe hours of operation according to the Internet and U-Haul‘s website are 10:30 AM to 6 PM. I was told to drop it off during their business hours. I go to work at 7:30 AM and could not drop it off before that because they were not open. I stopped to drop the unit off on my way home from work at 5:30 PM. The cashier at the gas station where this drop off location is admitted to me that she did not know anything about U-Haul, her exact words to me, and had to call someone else, not on property. The lady on the phone told me I owed 29 more dollars because I was late bringing it back. I tried to explain how U-Haul‘s website listed their hours and she told me I was wrong. This can be verified with a click of a button. There was also no one there to help park or unload the trailer. I’m a 48-year-old woman awaiting a knee replacement and cannot handle a 6 x 12 trailer by myself. No one was there to offer any assistance at all. And no one told me ahead of time that I would be responsible for physically unloading this 6 x 12 enclosed trailer alone. The woman on the telephone, who tried to tell me that I owed more money, was rude and hateful and told me there was nothing she could do about it. This was terrible customer service. Horrible business practice. I would never recommend this location to anyone for a pick up or a drop off. I finally enlisted the help of another customer who happened to be physically impaired and walking on a cane to try to help me remove the trailer from my vehicle. Thoroughly disgusted and unimpressed with U-Haul and with this specific location. I will dispute the charges on my card as I was not able to drop off the trailer before I went to work this morning because they were not open. If I were U-Haul, I would seriously consider revoking there affiliation/contract/whatever it is with U-Haul. This is not how a business should be run and I’m certain that U-Haul corporate would not want this as a representation of their company. I will never do business there again.
Aimee CThere was not the amount of gas in the truck that rep claimed. I took a photo of gas guage and showed proprietor of Railhouse Grill. She said I did not properly report this and nothing she could do. I did return the vehicle with half tank of gas in it. That’s what rep with uhaul told me. I did not want to be charged for gas so I put amt of gas that rep said was in it at rental.
karen aGreat service
Daniel H