Our return place was changed during the time we had the truck. When we got to the place to drop off it wasn’t opened. We couldn’t get the appl to work. Luckily while we were on the phone to the number listed on the front door a man walked around front of the building. Turns out he was the husband of the woman who ran the place and who my husband was on the phone talking to. Turns out they don’t take returns there according to the husband you actually had to take the truck to a different location about a mile away even though there was a truck sitting there ( this place was a storage unit place). The woman called someone and then called back and said we could leave the truck there and either give the key to her husband or leave it in the drop box. Her husband was going to take the other truck to the other site and would leave ours at this site . Then they had the nerve to charge us a $5 cleaning fee when the truck was as clean as it was when we picked it up that morning. I think we’re going to give U haul a rest in using it, this was the worse experience we’ve ever had with them.
Dan POWELL
Prolock Self Storage LLC
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Olympia, WA 98502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Moving blankets I paid for we’re not in vehicle at time of remote pick up, had to go to another location and wait to get blankets
WENDY FREEMENAwful experience, made too confusing. The truck was piece of junk. Will NEVER go through them again
Shelly Fosterl
Paul DelaneyExcellent friendly service all around. No concerns whatsoever. Billed exactly what I expected. Will certainly use this location again.
Frank Gates