Terrible customer service. Seemed like they were being difficult. My son picked up as alternative driver. It was critical for us to have this trailer to move. Said they couldn't give him trailer because system wasn't working and they couldn't get his driver license. He offered to send a download...they said no. Another rep came up and got it. Then said his truck was too tall. We have rented at different location gor 3 weekends and not a problem. I put my debit card on file for payment so my son didn't have to. She would not use it. Said he had to pay NOW to take it. I think it was the owner...beyond rude. Time consuming so we lost loading time. Will never rent from there again. If this was our first experience with Uhaul....we would never use your company again.
chris Rounds
Thoroughbred Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ocala, FL 34480
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Person needs to retire. Doesn't think clearly. Keeps repeating the same questions over and over. Takes way too long to process paperwork and get the customer on the road. Not very friendly and treats customer like there business is not appreciated. If you ask a question, they rudely reply: "I been doing this for 40 years." I will not rent from them again!
James NelsonNice people
Jose EspinosaGreat location
Daniel ChristesenThe lady asked same questions about 15 times and could not work computer and kept calling u haul and was trying to sell me a transporter instead of a dolly. Big mess. In previous years she has been good but older age, memory, and tremors are not making it for us people to get good service.
APRIL CONSTANTINO