A Tow is a towing garage that serves as a location to access a U-Haul storage yard about .4 miles away. The garage is cluttered, dirty, smells of smoke, and poorly suited to receive customers. I did receive adequate service from the man who helped me. I suspect a woman or person of color would have found the setting uncomfortable. No assistance was provided to obtain the trailer was provided except for directions to the storage yard. Equipment itself was excellent.
Paul G
A Tow
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Oak Ridge, TN 37830
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I did not know that my pickup location was changed until I arrived at my original pickup place at the original time. Uhaul told me I was changed to a place 25 minutes away. I was not notified of this change. I get to the new pickup location and it’s a literal tow yard with no U-Haul trucks there. I had to wait 15 minutes for someone to come talk to me and was told “you need to drive to another place a couple streets away and call this phone number when you get there”. So I drove to the location he gave and there were a bunch of U-Haul trucks there. I called the number and spoke with a man who told me that what my trucks number was, where my tow dolly was, and that there was no person onsite to help me load my vehicle to the dolly or to give a tow inspection. I had my 2 year old with me. So, needless to say, but that made my truck pickup just that much more difficult. After moving the dolly and moving my car into position, I loaded my daughter into the U-Haul truck and the truck is completely on empty. The fuel gauge did not move and the low fuel gauge was on. I called U-Haul and was told “we can’t change the truck to a different one at the lot, you should be good to drive to a gas station.” I had my 2 year old with me and I was not about to drive an U-Haul truck on E with the fuel light on and run the risk of being stranded. I ends up having to wait 45minutes to an hour for a uhaul guy to show up. He was helpful, but all he did was change me to a different truck. This whole fiasco caused me to be behind schedule for 3 hours, which led me to not being able to turn on utilities at my new house that was 4 hours away that day, and we had to go get a hotel. Overall, this was the worst experience I’ve had with Uhaul and I will be hesitant to using them in the future.
Jacob TI've rented UHaul trucks a few times from ATow, they have always been efficient, respectful and are all around good people to deal with. I always recommend them to friends & family wanting to rent UHauls.
Kristina COffices and pick up point in tweet different places. Office is in a very crowded suave. Dangerous for anyone with balance issues.
Lorraine CPoor customer service and communication of services. Location is not professional.
Lacy T