I have used U-haul on many occasions and have always received good service. Recently, I used the Lakewood location on 2 occasions and the Monticello location on 1 occasion. All during the same week. I just don't understand how your trucks can use so much gas when the distance from the store and my home and the distance from my home to the new home were less than 2 miles away from each other. I made one trip, each time and the motor only ran when we were in transit and yet, I spent $30, $40 and I did not fill up for the Monticello rental, because to me the gauge was on the same level, but yet I got a 52$ charge. I find this ridiculous for such short trips. The cost of gas for these 3 rentals was as much as one of the rentals themselves. I will continue to use U-Haul, because you are the best game in town, but let's do something about those gas gauges. Also, the Monticello location does have gas stations around it, but maneuvering a U-haul in either of the locations would take more skill than most people have. Jack Jones
Jack J.
Lakewood Ace Hardware
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Norfolk, VA 23509
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Keep the friendly, helpful staff.
ROMONA S.Sometimes there's a SIMPLE solution for a problem, even a big problem. Substandard customer service requires a something simple, it's called Secret or Mystery Shopper. You can also use a video camera and record phone calls,"SIMPLE".
Elbert M.Update app so that customers actually can upload their drivers license without the help of the store associates.
Angela L.Easy transition!
JoAnn C.