We were told that we didn't return the truck on time when we returned it an hour early. The store was closed. We were u able to complete the return process through the app because it kept exiting out. When we called the next day all the would say is they are going to look into it we never heard anything at all. We were charged and extra 80.00 when our keys were in the return box and hour early.Finally talked to someone at U-Haul and we are waiting for a return follow up call
JUSTIN A
Lakewood Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norfolk, VA 23509
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Truck was junk. Made noise blew dark smoke out of alignment wipers need replaced
Mark DThis was a Ace hardware store, so had to wait for an employee to be available so maybe have a person designated for U-Haul only?
HASSAN HThe inside the truck just needed to be wiped down
jasmine wEverything flowed smoothly. From ordering online to drop off. Will recommend and use this location again when needed.
Tiffany P