The problem was not the people at the location it was the confusion about where to pick up as I found out location changed literally 20 minutes before. I was given a $50'refund (pending) and more miles. Upon return they tried charging me an extra $85 for not having fuel at proper level and using more miles even though I was nowhere near the promised extra 100 for the inconvenience of picking truck up 32 miles away. Uhaul needs to get their heads out of their nether regions and communicate better. Luckily a rep was able to dispel the charges but wasted nearly an hour of my time in the process. I may be using a competitor next time
Caleb A.
Silver Peak Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newcastle, UT 84756
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- 3.5 Average Customer Rating
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