Has nothing to do with the location the guy was super nice just the truck was horrible it broke down on us and we sat for two hours at a gas station in some town I don’t know. The truck wouldn’t shift out of park the guy took the inside of the truck apart and never put it back together for us just left it like that and told us to go it messed up twice more causing us to struggle with it yet again it was a mess will probably never use U-Haul again the simple fact it takes over a half hour to get someone just headed to where we were and another hr to get to us to even help us the message we gave them about what wasn’t working was never relayed to the mechanic correctly either. It was a complete mess. The mechanic “fixed” the issue on accident and then showed us how to fix it again if it messed up again which like I said it did twice more but the fact we had to drive it another hr messed up was a little nerve racking as well.
Natasha Jones
William Wilson Auction
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Harmony, IN 47631
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Customer Reviews
- 3.0 Average Customer Rating
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UHaul leaked and ruined some of our stuff. Said we owe an additional $56 for something. Someone is supposed to call my husband. If anything I believe uhaul owes US money not the other way around. Our last uhaul was also a bad experience. Halfway through our 5 hour trip we got a flat tire. I was driving and we had a car hauler with a car on it. I thought I lost the car on the highway and it gave me a panic attack. It took 3 hours for them to get to us and fix the tire. No discount or anything for our troubles.. Perhaps we should try Penske next time.
Matt YoderThere was no legitimate UHaul drop box like normal, just a blue mailbox by their storage facility that wasn’t even locked or have a lock in it for after hours returns, so just anyone could swing by and pick up a key and a truck and the original key holder would end up being responsible - not ideal. Also, website said return box was near main entrance and it wasn’t, it was in the back by their storage units - online instructions definitely need to include this. Other than that, no issues.
Brandon DavisFriendly service. Quick with answers and solutions for our needs. Would definitely recommend.
Darren TalleyI want the DM to contact me. I have rented many trucks thru your company and I haven't encountered such poor service before.
Stephanie Smith