Arrived early afternoon to drop off the trailer but the office was closed even though the sign said open. Lights were out. We called the number on the door and the mailbox was full and we were unable to leave a message. We did leave an SMS text per the option on the automated recording with our number but heard nothing back. In the end, we learned how to return the equipment via the U-Haul app Which was thankfully, very helpful. Unfortunately, I wish we could review this business favorably but it was not a helpful experience when we showed up to turn our trailer in and we had no option or availability to speak with a human.Philip R.
Ryder Auto LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Muscle Shoals, AL 35661
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.5 es la calificación promedio de clientes
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I rentee the truck online and was sent to a certain location. I ordered a dozen furniture blankets which weren't in the truck. I was told that the truck should be back at a certain time. I got the truck back 3 hours early, but no one was in the office. I have tried all weekend to get in touch with someone to ensure I am not charged for the blankets. A truly unpleasant experience.Jonathan C.
I wouldn't change anything! James was knowledgeable, and devoted to making me feel good about my decision.Brad L.
This rental came to my email address and I canceled it, but the location still allowed the customer to rent the equipment. The equipment was not returned when promised by the customer on file. STOP HUNTING MONEY AND MAKE THE RIGHT DESISION. CANCELED MEANS CANCELED!!!!!!!!!Shannon R.