Uhaul has a terrible pickup experience if you’re not doing it at the counter with a person to check the rental out. I received an email ahead of time asking me to upload a picture of my license, so I had my daughter do so while I was working from home. She didn’t put my license back in my wallet. My husband drove me to pick up the truck, and when I was doing the pickup process online it asked for my license again. Well I had my wallet, but again my daughter had forgotten to put my license back in it. We had to go back home and get my wallet, which was another 25 minutes drive both ways for a total of 75 minutes of driving. If you’re going to ask for the license before pickup via email, then don’t ask for it again at pick up. It was frustrating to go through the online process to find that all my license information was stored on the website, even though it made me upload it the second time before I could check the truck out. This process needs to be streamlined because that’s a lot of repetitive actions being asked of the customer when the website says this is the fastest way to pick up. It 100% is NOT the fastest pickup option. I rent multiple times a year and usually pick up at the counter. It’s fast and easy, and I’ve never had an issue. Uhaul, please streamline your process to only require license upon pickup and not before!!!!
Sabrina F
Pawn Daddy Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Muscle Shoals, AL 35661
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Excellent service, great price and very accommodating. / No improvements necessary - this is the best location I've ever used.
Keith KI was over charged and when I showed I was right about everything the guy was rude and tried to tell me I was lying
David HThe cab interior floor was covered in potato chip crumbs when I rented the truck. I didn't have time or the means to vacuum/clean the floor. The location where I dropped off the truck wasn't open. They don't start work until 11:00 a.m. Later the same day (1 FEB 2024) I received an email advising I was charged $10.00 for the mess. No big deal, just FYI.
William ELet us know if it's only whites only uhual service! I'm very disgusted
Nafesah B