The equipment had a lot of damages on it and was very dirty. I had a very hard time with the app. Due to always doing an in person at the desk check out. I was having trouble. I called several times and not getting through to anyone. Finally, when I did get ahold of someone and because I had been there an hour and a 1/2 trying to check out the equipment. The system cancelled my reservation. I had to redo my reservation luckily, I was one the line with a very helpful, knowledgeable, and patient agent. She was excellent! However, due to lack of people showing to assist in my move, which was a mile and a 1/2 from my current address and the truck I needed wasn't available where I asked to pick up and drop off. I had to go way out North of town, which of course added mileage to my trip. so, the estimated 16 miles which that was over which the actual mileage worked out to be. I ended up renting the truck for an addition 2 times + 24.5 miles. For what II thought would be a one-day move ended up be a three-day ordeal. Instead of being the original $109.00 ended up costing me nearly $300 if not more! I have been renting U-Haul's more often then, probably any customer you have ever dealt with. And I always get screwed. You would think y'all would keep track of a person's rental history and give them a break.
Rebekah B
Bruces Small Engine
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Montrose, CO 81401
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.5 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Remain maximally improved, keep up the same in being the absolute best.
Stephen BVery helpful and friendly
Del BThe gentleman who helped me went above and beyond what I was expecting. Easy process.
Erin MThis location needs some physical outdoor U-Haul signage.
Mark S