We did a 24/7 pick up for a 10' truck at the 505 E Capitol location. We had it reserved for 7am and I had the confirmation on the app, in an email and got a call from a rep confirmingmy truck was ready for 7am. We got there at 6:50am and the app would not allow us to rent the truck. It said we could not get it until 9am despite all the confirmations we were good to go. We were on hold for over 30min trying to get through to a representative. The chat feature online was completely useless and they sent us to the number we were on hold for. Once we go through we were transferred yet again and had to wait on hold for over 10min. Once we got through the rep gave us a canned response of why we couldn't get our truck. We later found out via reddit this happens a lot at this location because of the socioeconomic status in the surrounding area- which is not right. We were directed to another location and we spend 15min trying to find this new car only to be told it wasn't at this lot and have to be directed to yet another lot. Once we got to the last location there was not clear instructions how to get the keys and the lock was very hard to get open. I should mention we had a VERY strict schedule of pick ups for our apartment and UHaul dropped the ball and risked us losing our products being held for us. Luckily, all the seller's were accomodative but UHaul truly screwed us over for the rest of the day. It put us an hour behind schedule the rest of the day. It caused so much unnecessary stress and anger that was caused by the incompetence of this company.Grace M.
Spice Of Life Transportation Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Milwaukee, WI 53216
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Thank youmelanie J.
I would never use a contracted dealer ever again. This particular location there was no one onsite to assist with my pick up. I had difficulty using the online check in and had wait time until Uhaul had to try and reach dealer. They eventually arrived 40 min after my pick up time. This particular dealer has multiple business in one office. Dealer was less than satisfactory with customer service.Pamela C.
I ordered a utility dolly it was not in the truck I called the office and received no callback. I was charged for the dolly I never receivedNicole B.
Rough location with no real layout.Garrett W.