I will absolutely not recommend ANYONE to rent from a place other than an actual uhaul store. I rented this uhaul from a gas station (Lucky stop gas station in Michigan city). 1 the gas station attendant forgot to give me my equipment she. 2 she did not walk with me to inspect the equipment. 3 the 15ft uhaul truck had a pile of horse shit in the back. The folks didn’t even inspect the truck to make sure it was clean before renting it to the next customer. 4. The gas station attendant argued with the owner for about 15 minutes about the truck not being clean which pushed back my moving service. 5. They did provide me with a new truck however the truck was one notch up from empty. 6 I was supposed to receive half a dozen furniture pads and only received 4. I should have know better than to continue with my rental from that gas station 6. The owner of the gas station “apologized” for the dirty rental & asked if I’d like to receive a free fountain drink???? As if giving me a free fountain drink would resolve the issues i faced. I do NOT recommend renting from this uhaul station. I will be contacting my FI.
ELIZABETH W
Lucky Stop #1
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Michigan City, IN 46360
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Customer Reviews
- 4.0 Average Customer Rating
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Clerk upon returning was very rude and condescending. Owner was fine. Clerk was either having a bad day or just doesn’t like her job.
Kevin PThe women that assisted me for pick up and drop off were professional, polite, kind and helpful! This is the second time I have rented from this location and would continue to rent from them. They are clear and precise with the information and instructions! Thank you! I would also recommend this location to friends and family. They keep their equipment and vehicles in very good clean condition!
Anthony BThe woman who started my rental treated me very well. Lucky Stop is a neighborhood gas station/convenience store, and on Saturday morning, she had to deal with several quick sales to my neighbors while she wrangled my paperwork. She's the reason I rate this experience as "Excellent"—grace under pressure. The return phase went well too, but the site is so small and busy that I had some concerns maneuvering that big truck to top off the gas tank, and then to park it behind the building. All's well that ends well, though.
DONALD BIf I absolutely needed to I would rent here again if I had to. It was just confusing at first. I thought I was renting from the location on the boulevard so I showed up there. The pick up destination was a couple miles away at the “lucky stop”, in an alley behind a gas station, so… I was also told over the phone and by email that I was upgraded to a 20ft uhaul for free instead of the 15ft I reserved since they ran out. There was no upgrade so another interesting addition to the experience. All in all the job got done and there was no hassle so who am I to complain. Just an odd ordeal Truck was clean but not clean clean. Handled well. 7.8 experience overall
ANDREW C