I had my reservation set for 9:30am and when I arrived at that time the business was closed since they didn't open till 10am. Very disappointed in the fact that i shouldn't have been able to set the pickup time for a time when the business isn't even open. Once I finally was able to get the equipment the person doing the contract wasn't even there and I had to finish everything over the phone with him. The company lot was unkempt and very unprofessional looking. Very dissatisfied with everything and embarrassed for U-Haul using this facilityRyan V.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Mesa, AZ 85201
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- 3.0 Average Customer Rating
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When I turned in the vehicle, they did not wanna inspect it or anything else... When I told them that I forgot my wallet in the other car and could not put the gas in it, they said no. Problem happens all the time And with the picture I took of the gas cage. There was less than 3/8 gas required when I picked up. and then without my knowledge. Or a phone call, they ran my card for an extra $33 for not even $10 worth of gas The customer service person at that location fraudulent act by Running my card without permission..... I don't recommend uhaul to anybody....Jason S.
Very crowded no where to really park U-HaulMeiko B.
I made a reservation but was unable to pick up my original reservation due to it not being prepared.Trisha T.
small parking lot unless was more in back that I was unaware of - know this is not really able to be improvedBrian J.