Staff should at least be trained in how to rent/check out and turn in equipment. No one present was trained and had to stumble through the process. Also did not hook up trailer, had to do that myself. Additionally, there were furniture pads in the trailer from a previous move. Not clean, and terrible customer service.ADAM LEIGH D.
Trailer Rental & Towing in Marana, AZ at Chevron Marana
(Distribuidor de U-Haul del vecindario)
Marana, AZ 85653
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 7 a. m. - 4 p. m.
- Sáb.: 7 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Marana, AZ 85653
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Helped me resolve the furniture pad issueROBERT C.
Valerie was amazing ! The computer system was a mess. She had to cancel my order that I spent a lot of time on-line and then had to redo the order. The area manager was no where to be found. There was no dolly and only 6 blankets. Had Valerie not been so kind, I would have been furious. She's a super problem solver.karin R.
Great customer service. The attendant that checked me in was very friendly.Amber V.
Terrible I won't use any more. The miles weren't exact and when I tried to report no one aswerd so I ended up spending 100 more than I needed to!!!!!Ashley C.
The drop off location was an unattended dirt lot which due to recent rain was muddy. Without staff I felt that anyone could hook up the trailer and drive it away leaving me responsible. Taking pictures and using the app required much more time than I have experienced at a staffed u-haul facility.Peter K.
The person that helped us straight up took off her mask and had a lot of attitude while helping us. She didn't seem to know what she was doing, and then goes, â€œyou're going to ... TUSTIN?!?!â€ Like she was disgusted with our destination. When heading over to grab the keys, she used her hands and touched all over her face (without a mask on) before grabbing a key and handing it to us. The was no divide between us and her so she was talking to us with no mask and giving us discerning looks the entire time.PAUL N.
The clerk staff was very rude. I asked for help and they said it wasn't there problem it was u hauls. They ignored their phone when I told them U haul was trying to contact them regarding my purchase. I would not recommend this location to anyone!KEVIN H.
waited 2 hrs for truck..computer was down at CHEVRON in MARANA AZ. It was more like --to bad, I can't help you and we don't use uhaul regional at this location. I called TUCSON UHAUL REGIONAL and was told we could get the truck for $100 instead of $139...DID NOT HAPPEN. Be careful with UHAUL and this location, as they just don't care.Mary N.
Truck dirty on outside. But location was very convenient and the people were nice.Cheryl D.
truck was clean and ready to go...staff was awesome and super friendly..Jason N.
I didn't pick this location- I chose a pickup location 1 mile from my house- but was re-routed to one 30 minutes away. This is a waste of my tome and gAs. Why are you even giving me the option of where to pickup if it's not honored? The location you directed me to was non-responsive to phone calls- I was even told (By a chevron employee they weren't even there. I had spend an additional half hour trying to locate the chevron employee in charge of uhaul. Then it took him an hour to get me set up. It's ridiculous.Ferron S.
Chevron employees has no clue how to check in guests. They could not give me my keys to the truck and it took over two hours to get my rental which completely altered my moving process that day and the next. Will never rent from this location again and will never recommend.Addie S.
The Uhaul rental portion of Chevron has very limited hours and only certain people that can check it out. If you wanted a late pickup you could not do it from here.KYLE WADE M.
The Trucks steering wheel is facing to the left while the car drives straight.Ricardo T.
I picked the uhaul up at 10:00 am dropped it off at 9:57 And got charged $74.54. I think that's way over priced and I will do business with another company next time. What happened to the 24 hour rental like I was told. Bad business!Luciana U.
Staff didn't seem like they knew what was going on. Received conflicting information on whether or not they were able to receive trucks that were picked up at other locations. 24hr drop off was not available as listed on website. Also when I picked up uhaul, cashier misread fuel gauge and charged me over $70 for a quarter of a tank of gas without telling me and also not proving receipt as "printer was broken". In fact she told me the approx $70 charge was actually my rental fee that had been reduced by about $20 due to using fewer miles. It wasn't until I got home and saw email receipt that I noticed what happened. Called the folks at Chevron and they couldn't fix it, even after confirming they misread the fuel gauge and truck was indeed filled back up. Ended up having to call main U-Haul customer service # to get charge reversed and new receipt sent. Not sure if these guys are trying to scam customers, or just wholely incompetent...Charles F.
So I've had nothing but problems with U-Haul for the last two weeks I made a reservation over last weekend showed up my reservation was not there they couldn't find any trucks for me I went to the Chevron location later in the week they told me they would hold my card and I can pay cash when I came back it's been nothing but problems I had to leave work all kind of stuff I'm very disappointed with U-Haul more than I am the Chevron where I got it what's such a big inconvenience going through U-HaulRick W.
Initial customer service representative assisted well however, once the vehicle was turned in, information initially provided to us was inaccurate and is costing at a higher rate than quoted. When attempting to resolve the issue, individuals at this location do not answer the phone and/or leave you on hold for an extensive period of time and still did not provide any customer service at all.Giorgio B.
He made us wait 1 hour due to uhaul system problem, so we were late to our job site as he told my staff that he was going to give us discount but he failed to do itJane S.
My only issue is that on line it allowed me to pick one size & type of unit but once at the dealer that particular unit was not available so I had to spend almost 2X the daily rate!??. That did not sit well with me. Other then that my experience was very good and I will always use U-Haul.Gail J.
This location was clean & the guys were helpful and professional. It was a little unclear with the after hours drop off instructions. The young man in the station gave me confidence that he would handle the drop off and would park the truck. He was very professional and knew his job well. Thank you - Yes, I will use them again and tell others.Sheryle W.
The clerk at the site tried to accept my turnin on their application and it said that I had to use my mobile app to turn in the trailer. What a pain in the ass. Not the site's fault,, the turnin process was tedious and time consuming because UHaul required that I take pictures of the interior and the trailer, after it was detached from my vehicle. Ridiculous waste of my time when the site personnel were willing to do the turn in on their system and I could have been down the road.James F.
They were confused & lazy, wanted us to take to different location.Kim M.
Great service, thank you.Charles G.