The charges for driving 16 extra miles was almost $20 which is outrageous! Also the price I was quoted on the app was half the price that the office charged me! The pricing is not clear.
Saudekesha Cummings
Knapp Sisters Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mansfield, TX 76063
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The only person working there was a dude in his pajamas. Very unprofessional. On my email it said only $45 due at pick up and he placed a $300+ hold on my card. He gave me the keys to the wrong truck initially. I asked him why he is charging my card that much when the email says I will not have to pay the $45 at truck pick up and he could not give me an answer. Poor experience
Garrett RistThe employees at Knapp were friendly and knowledgeable. I had chosen to pick up/drop off through the U-Haul app but was having technical issues and they were more than willing to help me personally.
Tina RoznowskiMake sure the person checking you in knows how to check their inventory.
Terry MorganThe staff not very helpful.The guy hurried us the leave the storage area.More training on PR.
MOIDIN AHMAD