There were no key's available for the truck I rented? After several calls I talked to a agent and she had me take another vehicle from the locationLarry L.
(U-Haul Neighborhood Dealer)
Machesney Park, IL 61115
- Mon–Fri9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Machesney Park, IL 61115
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The truck was completely on empty for fuel. I immediately had to stop and get gas in fear of running out.Kimberly S.
I would not recommend using an alternative pick-up location, because there is no U-haul employee onsite to deal with issues. We ended up having to spend a good amount of time on the phone with a rep to even get the key to the truck. The app was impossible to work with. It kept freezing up or giving us error messages. My friend had to upload his picture and drivers license again, even though he had already done that days earlier. There were also no furniture pads/blankets that I had paid for. I'm hoping that charge will be removed from my credit card as requested, or it will be more time on the phone. Once we had access to the truck, it went fine but it was very stressful and time consuming getting to that point.Darcey T.
I had no idea there was false information on my file stating that the last time I borrowed a U Haul about May of 2020, I had â€œthreatened to burn the place down!â€ That was untrue. The owner of about 4200 East State St had parked 2 vehicles in a spot that was clearly marked No Parking which made it almost impossible to negotiate a trailer drop off in the rear of their building. I was angry that they had not respected the No Parking rule. I had called Rockford Police Dept as there were two people making out in an unlocked U -Haul van on that lot and walked around me in my pinned in predicament with only wanting to drop my rented car hauler! I think that was unfair of that U-Haul establishment to â€œblack ballâ€ me from future rentals. I booked a van on line and had no idea this would tie me and the moving crew up an unnecessary 30-45 minutes! Thank you for this forum to report the May 2020 incident on my U-Haul record. Please note this in your system so I can rent again in the future without any more hassles like this! KristinKristin B.
Was very nicesharen H.