Wrong password, switched locks, and long wait time. First, the GPS signal to the area wasn't strong enough for me to do my GPS verification, so if you have AT&T be careful with this location. I had to drive around the block until I got signal. Then, the password they gave me did not work. The email said Lock Box 2, and a password, which did not work. I tried the password on the other lock box, and it worked, and I got the key. The key did not fit in the truck, and was in fact for the much larger, 30ft truck next to it. Either they had given me the wrong password, or the locks had been switched, but I stood in the extreme heat, cell phone dying, hot and late for my pickup time for an event I was working, while they struggled to get me the code for the other lock. During this time, I also found the shattered remains of a previous uHaul key fob in the parking lot. I was on the phone for over forty minutes, standing in the heat after having been dropped off at the truck pickup, thinking it couldn't possibly take more than a few minutes. The worst part was that we specifically requested an over the counter check in process because the online method is always a nightmare. I spoke to four different people over the course of forty minutes, and at one point was told I'd need to wait an hour and a half for a manager to come out, and had to argue instead to be given the second code. Be cautious with this. I've NEVER had this problem getting a truck from Home Depot.
Victoria D
1st Impression Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mableton, GA 30126
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This whole process was HORRIBLE! I had to pick up by phone and the address on your app doesn’t match the address for the pick up location. The app kept thinkn I was in the wrong place. Then there was no dolly but the app shut down and wouldn’t allow me to update that info. It took 3hrs to get help that actually helped. I called U-Haul 7 times!!!!
Latasha MReceived threating text and call from uhaul customer service after trailer was already photo verified and checked in at drop off location....return a day early check in only to receive harassment the day of....stating that there's a late fee and it's still 3 hours before the time of the return but the trailer is already at uhaul location.🤔
James SThe owner of the establishment took so long to hook on the auto transporter on the back of my truck. When I pulled off it was already too late to pick up vehicle. When I asked about a refund. He said nothing to me.
Ivan GMy temporary Stay in the u-haul truck turn into a month of love With Au haul by my side . With it cold air I stay comfortable It was able to maintain my composure and stressful situations. It's over now we parted our ways.
Robert b