I was told this would be a manned station for pick up. It was not! I was told to go around back to a lockbox & call U-haul. They would have a code for me to open the box and get the truck key. I opened the box, it was empty! So I had to restart the whole procedure. I talked to no less than 6 different reps & was basically at their mercy. This was a two hour process. This put me behind with my movers, my truck full & get on the road to my destination.
Roberta R
Luray Postal Business Hub
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Luray, VA 22835
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Closed when I dropped off the trailer so most of the questions are irrelevant
JOHN BNo one is around and the website/app is flakey .. so it was hard to have it confirm location and time of pickup needs to be correct. This location was 45 mins from my preferred location
Kenneth MIt wasn’t very clear where to park the truck and where to leave the keys. We had to search around where to leave them. I think it just needed more clear signage.
Luke CUhaul changed my pickup location to a place that was closed, when I chose a place specifically cause it was open at my requested pickup time. Mobile checkin is AWFUL and Tammy who was “assisgned” to my account was terrible and did nothing to try and help the situation. This location was 2 miles away from my requested location. Maybe next time, uhaul drives the truck down the street to be ready at the correct place/time.
Curtis R