Guy at the front desk was very rude. I rented the truck between 830am and 1230pm, i was i going to make it. Jokingly i said i hope so. He rolled his eyes and said he had someone else needing that truck at 1230pm. He asked to confirm my phone numer. He asked if i had received a txt from him, i said yes. After standing there in complete silence for 5 or so mins. He sits back in his chair and asked if i received a txt. He never said open it to complete verification waisted 15min into my rental time. After getting all of that completed he said to have it back by 12pm. After leaving the parking lot, he calls and tells me that he did not give me the utility doly i rented as well. I was already 3 miles away and wasn't going back to deal with him. I was refunded my $7 but will never go to this location again.
Eva S
Bolton Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lubbock, TX 79424
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Personnel very professional, courteous and helpful. Wish everyone treated customers the way they do!
jerry jNot a thing . Was all great . Great customer service
Robert BGreat experience!
Jon JThey charged me for fuel when I returned it the exact same way I picked it up.
Joshua S