Staff was very friendly and knowledgeable. Pick up and return were easy & quick. Would recommend this location to anyone. Overall a great experience.Cameron C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Louisville, KY 40217
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Great customer service Will be using this location againCorey P.
Very nice people!!!Shawntay G.
I rented a trailer in Lansing, MI and intended to drop off at the location in Louisville, KY. On the way to Louisville, I called the location to confirm the drop-off time. I was told on the phone, that no one would be at the location after 4pm but I could still drop the trailer off. I was given instructions to drop the trailer off, take a picture of the equipment, and text those pictures to the number I called. I dropped the trailer off at the location on 7/22/23 at around 5pm. A couple days later, I was called by the Louisville facility, asking when I intended to drop the trailer off. I explained that I had already dropped the trailer off a few days prior, and had followed all the instructions. I then forwarded those pictures to Ellen. I was told that there would be a follow up, however I never heard back. I tried to contact the Louisville facility a few more times, with no luck and no response. It was a confusing and anxious process, because I didn't know if I was going to be held liable for the trailer, when I had followed all the instructions. Better communication from the Louisville facility would have been much appreciated. I received my receipt and this survey a month after the fact. Overall, the process could be improved.Jordan P.
Staff member was very helpfulPaul T.