When I reserved the 15' Truck online, after typing all of my information in, including the estimated 103 miles expected to be driven, the online quote showed an Estimated Tax of $3.72. When I went to pickup the truck the bill showed a "Rental Tax" of over $15. This is a significant increase and reeks of bait-and-switch type poor business practices where you quote one price and then, when the service is provided, the price goes up. If this tax had been accurately estimated on the online quote, it wouldn't have been so bad, but this leaves a bad taste in my mouth and will definitely factor in to any future truck rental decision.
Jon Drechsel
Watterson Trail Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40299
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Customer Reviews
- 3.5 Average Customer Rating
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The total came out much more that quoted
Moises AltamiranoEverything was great I have no complaints
christe burrageDid everything online and truck was ready when I arrived!
Monchel ClarkAnother uhaul location let someone else take my rsvp because I was 40 minutes late due to my daughter getting in an accident. They said I needed to be there within 45 minutes which I was. They sent me to another location on other side of town which costed me an additional $15-20 in mileage plus fuel. My total round trip was supposed to be 9 miles. They said they would work with me but the location on Watterson trail said they couldn’t do anything about it. Honestly and integrity of doing the right thing is important to me. I’ll be looking at alternative companies on my next rental.
Chanton Patel