I was charged a “quoted price” of 2 days use and 450 miles. Then after returning the truck after 1 day and approximately 250 miles I was told I would still be charged the full quoted price and no refunds were given for unused miles. If this is the case then it shouldn’t be called a “quoted” price and customers should not be led to believe they can get money back if they don’t need the truck as long as they anticipated. The worker was rude and not at all helpful. After this experience I will never use u-haul again.
Andrew Martin
Convenient Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisa, KY 41230
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Customer Reviews
- 4.5 Average Customer Rating
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No issues picking up the truck, equipment was as expected, instructions fully explained. After getting on the trip, the check engine light came on but was able finish the trip with no engine issues.
Carolyn ChaffinThe man running the location was very rude and lazy. Tried to convince me that it wasn't worth the money for why I needed it. Made me feel like I was wasting his time because I only needed it for a couple hours.
Brenda RobertsThe app wasn't easy to use and was confusing. I was unable to edit/change the return time. And I got charged $40 for an extra day. The return date seemed to shift.
Robert Kingrented on website and when i went to pick up they completely changed the contract. So why do you rent though website
James Anderson jr