Worst experience with U-Haul Possible. The location showed the truck and was ready and clean but the key was locked outside a fence where I was told to contact U-haul over the phone for the code where I waited over 40 minutes to be passed around and on hold to never get an answer. They repeatedly created new reservations for me but nothing worked and told me they could see notes but personally couldn't tell me the code. After consulting with the worker in the building and having him talk to customer service which again was useless he gave me a whole new reservation and saved me unlike customer support. Worst time and worst waste of money I've ever hadMichael S.
Trailer Rental & Towing in Los Angeles, CA at LA Motors
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Los Angeles, CA 90034
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Don't rent from this place!Patti U.
Just moved to the area and rent vans often for events. This location is really for customers who are used to using U-Haul's mobile app. I was able to pick up, park my car on the street and drop off late evening same day. This is the only reason I gave 4-stars. If your looking for actual customer service on-site, this is not the place for you. The office didn't answer the phone during business hours and when picking up, no one was in the office. That said, I'll be using this site again. ThanksAvram S.
Owner changed the details to a phone pick up early in the morning which i didn't see until i got to the location. I then lost an hour trying to log in and access the 24/7 self service only to find that we weren't give a code to open the lock box. I then had to wait another hour after being passed around customer service to cancel the pick up altogeher. Overall it was a terrible experience and I lost two hours of my day.Fernanda G.
I showed up to the location and no one was there. It was raining heavily and I had to wait 20 min for someone to show up. They didn't provide a walk through of the truck and just handed me the keys. They back of the truck was trashed and had two full garbage bags of trash I had to remove prior to using. Really unpleasant experience.Christ H.
The reason I would recommend this location to a friend is because there is someone named Manu (not sure of the spelling) who is in charge of it. Mistakes were made when I checked out the truck and I was not happy. But Manu reached out to me PERSONALLY and took care of EVERYTHING. Manu was just great, so when you use this location you know you have someone there who cares and will take care of you if something goes wrong. Also a BIG shout out to Dawn at the U-Haul 800 number who also helped me and got my information to Manu just like she promised. GREAT job everyone!Howard H.
When returning the truck the driveway where I was supposed to leave it was blocked. I could not get in touch with anyone in the office so I called the main Uhaul office and they could not get in touch with LA Motors. I could not find a place to park the truck for 3 hours. I was charged for an additional day and for gas. When I first picked up the truck the gas gauge read 1/4 tank. When returning the truck I had just shy of a 1/2. However, because I drove around for 3 hours trying to find a place to park I used up some gas. I was so frustrated that no one was there to help me. I could not find whomever owned the car that was blocking LA Motors driveway. The man who rented me the truck was a lovely guy, but, the experience of the failed attempt to return it on time tainted my overall experience.terri S.
I can't think of a thing!PRISCILLA H.
We arrived at this location to find a small, overgrown car lot of some sort, very rundown. In addition there was no one there and the office was locked. We waited 30 minutes before anyone arrived ad we were then told our paperwork wasn't approved by U-Haul and were asked if we'd had "some problem with U-Haul?". Eventually, the the request went through and off we went. We returned the van within 90 minutes. Three days later we got a call from U-Haul asking when we were returning the van! We explained we'd returned the vehicle within 90 minutes the same day. The paperwork emailed now reflects what actually happened (although it lists an address for me which I've never seen before). We would NOT reach out to U-Haul any time soon. Very poor experience.DENNIS H.
When I called on Friday and spoke with someone named Moe about picking up my van later than 11am, he told me I had already gotten the vehicle. I explained that this was impossible and he told me to come today (Sat) at 8am but the locstion does NOT open until 11am. And then I get a receipt for the vehicle. This is unacceptable and I expect a full refund and a call from a customer service rep. I can be reached at (310) 927-4095.marieno I.
The manager is fantastic and provided exceptional customer service. I would strong recommended this U-haul location to other movers specifically due to the wonderful customer service of the manager.Joseph M.
I initially scheduled my truck pickup from the Hollywood location since that was closer to where I was moving from. I got a call shortly after scheduling that they'd have to re-schedule to a different location due to availability and that I'd be credited an extra 10 miles. This was alright because it was the same pickup time and their listed closing time is 6:00 PM. On the day of the scheduled pickup the manager, Courtney, called my phone upwards of 7 times as I was driving on the road. She later called my emergency contact and said she wanted to close earlier and asked if I could come pickup the truck earlier than our scheduled 12 PM pickup time. I informed her that I would try to arrive earlier, but it would be difficult as I was in Pasadena. She later said that she HAD to close early and didn't specify the circumstances. Upon informing her that I would do my best, but made no promises she was rude and told me if I wasn't there by exactly 12 PM that she would cancel the pickup. Upon arriving she had most of the paperwork filled out with information over the phone and appeared to be on www.NBA.com instead of paying attention to me. When I returned the truck this morning I only then noticed that she had listed the pickup time as a time before I even arrived to the location. I took a Lyft to the UHaul location and the receipt even shows that I didn't arrive until well after she listed my pickup time as. I was charged a $40 extra day fee because of this and require a refund. This was overall an awful experience because of this woman. My other experience with UHaul in the past was excellent however this ordeal will make it unlikely that I'll use UHaul in the future or recommend them to a friend.David Y.
Uhaul changed my preferred rental location without sending me an email notifying me of the change, so I initially went to the wrong pick-up location. My pick-up time was scheduled for noon, even though I received confirmation that the pick-up time would be at 8 AM on Wednesday, May 25th. Luckily, I was able to speak with a representative and have the pick-up time moved to 9 AM, however, the branch that I was reassigned to did not open until 9:30 AM, and so I ended up waiting 30 minutes for the rental office to open up. Furthermore, the rental truck's check engine light was on, and it was making strange noises throughout the drive, which made me question its safety and reliability. This was the worst overall experience that I have ever had with a self-service moving company.Rainie S.
Nothing to do with the location. It's the changing of requested location. Then I learn on my own that this location opened about an hour later than the one requested. Uhaul didn't inform me. Take a rag and clean the inside of your trucks, wiper blades were worn out not great for driving in a cloud burst.Mark B.
The woman who checked me in in the morning was great. The man who checked me out was not informative and a bot rude. The van had ashes in it and smelled of smoke. There was a dolly in the back that I had not rented and was in my way for my move. I had rented the van for 9am, but the facility did not open until 9:30am.Sarina S.
LA Motors was very professional and proactive. I highly recommend this location because of their courteous and kind behavior.Nicole C.
I waited for an hour while the ONE associate was on lunchbreak before I could check out the truck. He left his phone number which I called, said he would be there in 10 minutes so I waited for another 20 minutes for him to show. He repeatedly tried to pressure me to buy the insurance when I told him I selected the reimbursement option. They didn't have the dolly that I reserved online. He said if he wasn't there when I returned to park it across the street, on street parking. Thankfully there was a spot open when I returned. This was the worst experience possible.Paul M.
Excellent service...a perfect transaction.Daniel C.
Get the invoicing rightRYAN B.
the website (uhaul website) said i could pick up on saturday at 5p, but when i called they told me it closed at 3p on saturdays. The website should reflect it...Yvonne L.
Sadly my experience was below par. Early the morning of the rental I was informed by LA Motors that the truck I had reserved was not available and they could only offer me a 10' truck (as apposed to a 15'). I accepted and confirmed a 10am pickup. I arrived at 10am and no one was there. I call both emergency numbers listed and neither answered. 25 minutes later the owner arrived and processed the rental. The vehicle was new and in good condition, but had an ant problem!! Crawling in and around the dashboard/cupholder and at one point I smacked one that had made it's way up my neck. Luckily I only needed the truck for a few hours and managed with the nuisance. Both the owner and Uhaul rep were nice, but the lack of equipment, untimely arrival and ant have definitely left me with a bad taste. I will look elsewhere for my next rental. Very dissapointed.evan R.
It seems to me U Haul is organized to fit U Haul's needs. I will definitely give Penske a try next time.Nader F.
In attempting to reserve this Uhaul I faced a lot of difficulty with just trying to discuss scheduling with customer service. First off, this specific dealer never picked up their phone. Secondly, the people who did pick up the phone, I presume from Uhaul corporate or otherwise, were incredibly incompetent. I was trying to schedule a one-way pick-up/drop-off because I do not own a car and there is a Uhaul down the street from where I was moving from and another Uhaul right by where I was moving to, but for whatever bureaucratic reason, Uhaul makes this extremely difficult. Furthermore, when trying to get a quote on the price change, the first customer service agent cancelled my reservation. Only when we found out it would not make sense did she have to re-reserve things as they were. Then when I called back a few hours later, having received no word that the new reservation had been made, the second customer service agent I spoke to made a big deal out of, "well it's the end of the month, and if you had done xyz weeks ago, this would not be a problem." Let me be clear: as a customer, I could care less how difficult re-establishing my reservation may or may not be. This is the service I am paying for. I am not your boss. Don't try to give me excuses or belittle my decision making based on it inconveniencing your 9-5 workday. I don't want to hear lip like this again, and so I will not be using Uhaul again. It's not worth being complained to by the service that I am paying for.Kurtis G N.
She is nice and thoughtful . Just that it is confusing no onsite parking... But thanks everything really worked out !XIAN Z.
I waited over an hour for the owner to get there. The vehicle was parked off the lot on a main street that I had to cross and return the vehicle to and find parking for. The ignition wasn't working properly. I had to keep turning and pumping brake just to start vehicle. Visor was broken and kept flopping down in windshield. Inside vehicle was dusty and dirty. Windshield was very dirty and hard to see when sun hit it.ANGELA T.