It went as good as it couldAlan M.
Securcare Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Longview, TX 75604
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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I would have been charged $25 extra if I hadn't brought in the paperwork from the pick up location. They tried to say I went over the allowed mileage when I had been given complimentary extra miles and if the paperwork hadn't said that I had extra miles, I would have been charged anyways. Aside from that, the location wasn't bad and it wasn't too stressful getting in and out.Carolyn F.
This whole process was amazingly simple and I will definitely be using y'all again soon! The truck I rented had a few misc items in the cargo area from previous customers, but nothing that interfered with my needs. The mileage also had a typo that I tried to note, but it didn't end up causing any issuers thanks to the before/after photos feature! I ran 30 mins late getting it back, so I do apologize for that; however, I'm very grateful that y'all didn't charge me for it as money is right now!Jeffrey M.
Continue excellent service.Ivan W.
While the on-site rep was nice, she was not knowledgeable in the workings of the UHaul website or App. I had selected the automated pickup and return process through the app but she told me none of that ever works. Then, she could not get her version to work well either. The amount of time it took me to actually leave with a truck was unacceptable. Then when I returned the truck, I was completing the automated return process, which she told me to do upon return, she came out and told me I was not supposed to do that and that she would have to do it herself. She said she didn't even know what I was using on my phone when I showed it to her (I showed her the UHaul App). She then attempted to use something on her phone which she could not get to work. She then said, â€œI guess you can go ahead and try to use whatever you have on your phone and see what happens. Just make sure you bring me the keys when you are finishedâ€. I completed the easy to use process in the app with no issues. I gave her the keys and she asked me if paid already. I said yes on the app. She said okay I hope so. I left. Again, nice person but not customer centric at all and not UHaul competent at all.Bruce P.