Regularly when I rent, and pay for the "smart tow, " the representative s not only help hitch the trailer but also put on the safety chains, the brake chain and plug in the electrical system. I was told that legally the representatives could not do that anymore, which was a surprise to me. The location was assigned to me because of equipment availability was not at the location requested, so there is some bias in my statements and should not be applicable.Ronald H.
Los Amigos Auto Repair & Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lincoln, NE 68508
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- 3.5 Average Customer Rating
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The shop upon arrival was confused about our order which was supposed to be mobile pickup only. We picked it up from a shop where the early morning staff had difficulty with English and we didn't speak Spanish, which led to communication issues. Once the owner arrived shortly after we were fine, but the truck was missing the dolly we neededJeremy W.
I had intended on checking in by myself with the app. However, I could never get the app to recognize my location. The staff was extremely helpful and quick!Stephanie R.
The lock for the key box was locked when I arrived.Heather C.
Main lot did not have any room to drop the trailer. Found a open spot on side of building along the road.Aaron R.