Customer Service was horrible. The truck broke down, luckily once I reached our destination. Still, I was stranded with no where to go and wasn't able to make it to my airbnb without pulling many strings. I was on the phone with 20+ service representatives and 4 mechanics before they would send a tow truck out the next day. I received no help or compensation for my time. Not to mention I was in a truck that smelled like cigarettes and mildew.
Preston B
Rydon E Bikes
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Lehi, UT 84043
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 4.5 es la calificación promedio de clientes
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Uhaul promised me a rate and increased it while I was picking the truck up. Ordered the truck with a dolly and when I got to the storage unit realized they didn’t put a dolly in it. I drove a total of 15 miles round trip and put 2 gallons in the tank. They still decided to charge me $10 for 2 more gallons of gas. 4 gallons of gas to travel 15miles? Been using uhaul for about 20 years and won’t be returning. Thanks!
Chris SThe inside of the truck had dried mud, was dusty, food carton under the drivers seat, and had a bad smell to it.
Lindsay SHad an issue with the blankets we were supposed to have. Nick worked with corporate and resolved the issue. Great customer service!
brent sRes #: 89572767 - the day before our rental date of 7/26 I received a text with the pick-up location changed to 225 W. State, Lehi, UT. My reservation was for 8:00AM and set up for mobile pick-up. The site you sent me to for pick-up does not have mobile pick-up capability and the business was not open. Your customer service person (who was exceptional) changed the reservation to Rydon who was fantastic. Who messed up? Should the State Street location have noticed it was an 8:00AM pick-up? Should HQ have known State Street does not have a key box for early pick-up? I had loaders waiting for over an hour since I was late with the truck. Rydon and your customer service was great in a pinch. Can HQ refund my credit card $200 for the stress and loss time of the loaders? Seems like the pick-up location should not have been changed at the last minute. Who made that decision?
Ronald H