When we received our final bill there was an additional charge of $20 added because we did not fill out the EARLY turn in online…. When I called the U-Haul store and ask what this was about, I was told it was in my contract. We were not told of this at all when we rented it or we would have done it online…. Feel this is something it should have been discussed when we signed the rental…. Not happy with this at all and will not utilize U-Haul services again… being senior citizens and my husband fighting cancer at the present time… feel this charge was unjust
EDWARD T
Lapeer Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lapeer, MI 48446
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Clean equipment, fast friendly service Great location, easy pick up and drop off. Will definitely use this location in the future
Katherine BGreat service and truck was very nice
SCOTT TThe only problem I have is the increase rate of 32% in one month for the same exact equipment from $458 to $607.. That I rented the previous month. Before I would recommend to a friend I would tell them to check around for prices.
William BWhile the representative was very kind, she did not know much about the operation of the equipment and quite clearly did not do a thorough inspection. The truck had several sensor faults, no license plate lights, front bumper falling off, and then the trailer had to be swapped out because the first one had non functional safety straps. The second one had intermittent running lights, the flip down panel was jammed shut by the previous renter and they hadn't checked its operation before letting me take it. And then UHaul promised to call me on Monday and they did not. Awful experience
Stephen B