Get Simeone with better people skillsFRANCISCO Q.
Trailer Rental & Towing in Lancaster, CA at AAA Stor Stuff RV & Self Storage
(Distribuidor de U-Haul del vecindario)
Lancaster, CA 93535
(On Challenger way between ave L and ave M)
Services at this Location:
- Lun. - sáb.: 9 a. m. - 6 p. m.
- Dom.: 10 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Lancaster, CA 93535
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The on line website is not user friendly. That needs to change. Took me hours just to make a reservation. I am an retired IT professional. The pick up was wonderful and easy.June A.
The equipment was in very poor condition, it had very deep impact indentations, i was actually worried it was not in road worthy condition to carry my load. Customer service was a solid 0 out of 10. The older man was very rude and had an attitude both when i picked up my trailer and also when i dropped it off. The younger gentleman was ok, no complaints with him. Also, i was charged an extra $135.00 on my debit card from that location and as of right now i still cannot use my money because it is pending, but i should not have a pending $135.00 when i only authorized a $60.00 deposit, $32.00 should be returned. I needed that money for groceries and now i have to borrow money to feed my family. I do not know when the $135.00 will be returned to me but i am in a financial bind because of it. I will never return to that location and i will tell my friends the same.Clifford E.
Don't change a drop off location through a voicemail just because you need a truck at a certain location. Having to take a truck back across town was a huge inconvenience.Sandra G.
My pick up time was 7:00 am the Your online steps didn't work we called and called they couldn't help by the time we got the truck was late I had to wait till it Openlynda G.
Unlike the characters at U-Haul Moving and Storage of East Lancaster, the guys at AAA Stor Stuff were total professionals and dealt with us quickly and professionally. Meanwhile, the U-Haul Moving and Storage of East Lancaster failed to have the 20' truck we'd reserved online - they said they lost it! They wasted our time and didn't even apologize for screwing up our reservation. The East Lancaster U-Haul folks were totally lacking in customer service skills and the manager wouldn't even put his phone call on hold to speak to us or make any attempt to mitigate the fiasco he and his store put us through.Steve S.
The guy at the front desk was so helpful and friendlyanna N.
Fix the return by phone processSylas S.
Victor and Staff were very friendly and helpful.FAUSTO H.
first off i had to keep the truck for more than what i expect my help didn't come thru I THE 1-800 # to let them know what was going on she told me that was not a problem she could extent the the time then a get a call from Victor asking me when i my going to bring the truck back i told him i already called in and extent more time he told me why i didnt call him i told him the office was close he told me he is the one who rented me out the truck not the 1 800 I told him i thought you were all connected and they will relay the message to that office,Nilka C.
I wanted the truck delivered closer to home not 30 mins away. I wanted the quartz hill location... you decided to have my truck send to a different location why??Nancy B.
Would much rather go to a dedicated UHaul dealer. This is simply a starage yard.Clifford K.
The staff is what makes this above average. They are the best Uhaul bldg are uhaul bldg. Its people !!WYATT C.
To remind the customer as to how wide the truck turns. Otherwise great experiance.Thomas T.
Uhaul was 4 hours late I was told I'd be compensated for the poor service and I was actually over charged.Krystal H.
I rent from aaa often, this time attendant said he ck mileage and gas, i took his word, but some one had taken gas out of it. I had to put 50$ in gas for travelingFrank Q.
Victor was most accommodating. Great service.dane T.
Gerald Valdez showed great customer service. Friendly and quicksheri H.
Wiper blades need replacinggary M.
Explaining the mileage and gages on the contract. Make the gas gage on the contract look like the one on the truck. I was overcharged 15.00 in gas due to different interpretations of how the gas gage reads. Make it clear because to me it felt like a scam and bad business practices which lowered my trust to use U-Haul in the future.LERONE W.
Be more kind, warm and courteous.Malinda M.
Very helpful courteous,& knowledgeable and professional Thank you AAA storageEsther S.
Drop box for keys. I had to find another location to drop off my uhaul truck due to this issue. The corporate office on Sierra hey was awesome. They accepted our truck with no issues.Judith Y.
Great, fast service.Matthew S.
Mr. Gerald, Great customer service. He was very helpful and kind.DEBRA N.