Truck makes a squealing noise the whole time. Rented a furniture dolly but got a regular moving dolly.Brandi R.
IStorage La Plata
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in La Plata, MD 20646
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- 3.0 Average Customer Rating
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No UHaul associate available. UHaul app is terrible-Had to enter the same information several times. Telephone support was not helpful.Ernesto C.
I was charged for equipment but it wasn't present in the truck at pick up. Very poor customer service from Amy of Hyattsville location. She was some what belligerent and had very little patience.Earlene M.
Cab of truck had a strong smelled like cigarettes and cheap perfume.Todd H.
Not a good experience at the pick up location. We ordered a hand truck and blankets. When the business called to confirm our reservation two hours before pick up (not the day before as stated in the contract), I ASKED the rep to confirm that these items were in the truck. He said he didn't think so, but he agreed go check and call me back. He did, but he said they weren't there. Where was I supposed to get a hand truck at 5:00 PM? And I had to use my good blankets to wrap the furniture in. So with less than two hours before pickup, I was stuck without the things I ordered and received a confirmation for but didn't get. The guy didn't offer to call another location to get them for me. I'm 71 years old and I had to help my grandson carry all of my heavy furniture into my new place, wrapped in my good blankets that I use on my bed. In addition, the website for this location said they close at 6:00, so I set my pick up time for 5:30. In that same confirmation call, I was informed that I had to be there by 5:00. When I asked why, I was told the website is wrong. That was curious because the sign by the front door also said 6:00. It was Friday. I think someone just wanted to leave early. I do NOT recommend this location. Conversely, the drop was a breeze. We returned the truck a day early, after hours. The instructions were clear and easy and I got a receipt at 9:20 the next morning.Bonnie G.