Counter guy was great, no problems there. The truck was there and ready when we booked it for! YAY! But it had less than 1/4 tank of fuel, so we couldn't go far before we had to fuel up. The windshield was coated with a film grime that needed some attention. Also the truck leaked and soaked our mattress both ends, so we were not able to sleep in it for a few days. It was leaned up just under "Mom's attic". Left a water stain as well...
Carl T
Caraco Storage Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingston, ON K7M8P1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great Service. Quick and Easy
Martin RWorst experience in my life. I was in U haul center at 9 pm in princes street and trying to pick mu truck. The access code for the lock key not able to open. The heavy winter storm and the lock is stucked. When I called custoemer care executive and the call duration around 2 hrs. Due to the climate the lock not abale to open. Then executive guided to another location, the same problem. In between I paid for that. Then they cancelled my trip. And J retun back to home, i bring my friend. He used his full strength and opend the key. And after we return after 1 hrs. Here because if poor lovk system i get irritated, i wasted my 2 hrs and 30 mints time. I went another location wasted my petrol. Then the manager offered 50 $ due to the above mentioned in convenience. But today they said manager not approved the 50$. Here am wondering about the stuoid service from U haul. And making my day worst. I will never recommend this company and the fable promises
Arjun MThe service was excellent staff when above the standard in the service industry.
Stephen Khave a look at your overall rental vehicles, Canada is not Arizona, we get snow, ice, vehicles require at a bare minimum winter wiper blades, snow tires and a snow brush. The washer fluid used is cheapest crap on marker, I totally get it $19.95 daily rental for vehicle very economical, however your insurance fees and .89 per kilometer then the vehicles should be ready for the weather. Customer should not be cleaning off vehicles, especially when ordered and not a walk in. I would rather pay $30 daily rental and get a free number of km's (50), customer is already on hook for fuel.
Peter H