First of all U-Haul needs to stop the “ Bait & Switch tactic that they do. This $19.95 a day is a joke. You actually get charged double that and even though I replaced the fuel. I was charged for 2 more gallons. Another $7.12 place my receipt shows 19.95 a day and the “actual” charge of $48.38. Pluse I was charged another $13.43 for the 15 miles round trip that I traveled. Which is fine! I expected to be charged for my mileage. I’m just very upset that I was charged double for the day rate when I returned the unit back in less than the 24 hours I was aloted!
Edee Gralapp
Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Junction City, KS 66441
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Customer Reviews
- 4.0 Average Customer Rating
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The Ace Hardware employees who assisted me were great. Very courteous and helpful.
Mitchell ChristieHad a great experience so I would not change anything
Minerva HeardTook some time to locate help when turning in the U-Haul. Otherwise, once finding help, the service was great
Patricia TolesThe trailer was dirty and unkempt. I want to say the customer service representative was kind and helpful but the manager that was over him was a rude and crude individual that would make me never want to rent a trailer from this location ever again! His demeanor towards the employee was abrasive and he belittled the employee who helped us several times in a non professional manner! The manager also treated myself and two people who were with me as if we were completely unintelligent and had no concept of the situation! He stated he was from the Manhattan, KS store for reference but apparently managed both locations. I highly recommend some retraining for this manager in proper etiquette with employees and customers!
Matt Medley