Not charge a cleaning fee when I received the truck dirty alreadyRogelio B.
Trailer Rental & Towing in Jamaica, NY at High Speed of New York
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Jamaica, NY 11413
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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It was ok, but need more trucks, the weit was a litter long.VIOLETA S.
This place is so dirty and looks like a junk yard. The manager of this location is extremely unprofessional. I only rent here because it is around the corner from my home and this is convenient.JONATHANR B.
Clean the vehicles after every use. This is COVID-19 time and I had to disinfect the vehicle.Andrew G.
I concur service was excellentVauldo F.
The lights on the truck did not work. There was no one in the office on Saturday. I called the office 3 timesTASHAKY W.
The woman/employee was professional and worked quicklyEricka F.
Poor Customer Service. Very tardy, and unclean equipment. Generally unprofessional.AMAECHIPATRICK I.
Worker was courteous and well attentive, boss was notDavid D.
The lady was nice and helpful but the inside of the truck was so dirty and was not clear out or cleanAnthony W.
Horrible experience, the location itself is filthy. They are supposed to be open at 9, I waited 15 minutes for someone to come. I was charged for insurance when I didn't ask for it. The people that work there are very unprofessional and added additional charges that I now have to dispute.JUANITAA W.
I still haven't received my $100 deposit for the truck they said they deposited my $75 deposit back to me for the trailer but it still has not reached my accountJuan R.
Did not explain how you get charge . Charge me charges that wasn't explained or agreed on .MONICAC B.
The customer service representatives were very professional and helpful, but the location and the equipment were the poorest quality I've ever experienced with U-Haul. I cannot understand how the location, and specifically the truck I rented, are still in operation. The equipment was well below my expectations for U-Haul. The location is a junk yard. Literally.Curtis L.
The inside of the truck was not clean or suitable. The battery of the truck died which delayed my day and the uhaul location needs to be cleaned throughly. There were abandoned cars and car parts and trash everywhere. I could barely walk through the entrance to get assistance.CASSANDRAM K.
This experience was far from good. I went through a stressful situation, where my pick up location was changed at the last minute. The new location was like a garbage site, literally. The truck was not working properly. When I called the scheduling department to complain, I was told to cancel the contract and go to the initial location where I was supposed to pick the up truck, and the lady on phone confirmed to me that a truck is available there. I cancelled the contract and head towards the 168 Street/Douglass avenue, Queens. When I arrived there, the manager told that she didn't have a truck for me. I tried to explain to her my situation but she said she was busy. I called again the scheduling dept and only then, the lady took care of the situation and made a new reservation for me, not for a truck, though, but for a cargo van, which was not the vehicle I reserved online the day before. How can you fairly describe this service?SIDIOMAR B.
Good day UHaul Representative, After I returned the vehicle, I found that I was unjustly charged for refueling, $30 fuel fill-up + $46.50 Refuel Sales. I drove a total of 2 miles! When I discussed the matter with Ms. Foster at the location and asked for a refund, she said she couldn't issue me a refund that I would have to wait until Sept 30 to speak to her supervisor. Makes no sense since she herself generated the contract and saw that the fuel level was the same. I feel like Uhaul is trying to steal money from me, hope to get this rectified.LOISELIZABETH C.
I am so happy it was clean everything was working very well i can tell the world about themHUMPHRYO W.
It look like a run down scrape yard. Employee non responsive, and vehicles were in poor condition.BENCHENG Z.
Overall area was very dirty/unkempt. Truck was ok, but minimally maintained. Both outside mirrors were loose and moved. There was no ramp or safety straps equipped and there were check engine and tire indicator lights on dashboard panel.DANIELPHILIPPE L.
The owner needs to be trained on how to communicate/explain the process to customers. It should be noted what equipment he does not carry. I wanted furniture covers & didnt find out that he didn't have them until I came to pick up the truck. I waited an hour for the 10' truck that was on it's way. I decided to take a bigger size because I just wanted to get out of there. The staff was very helpful.Rhonda S.
Good serviceCarlos B.
The vehicle was not properly maintained. The serbice light came in and I had tocall and have oil put in just to then try to complete my task. Due to issues with the truck I was unable to complete my iobjective. I want a fuill refund. I will have to rent another truck and pay helpers againTexroy V.
Customer service was excellent and I was very satisfied with my experience.REGINAJ B.
The location should look more presentable, clean and hospitable.GRACIELA M.