The tires on the truck were bald. I got stuck in a driveway with under 1â€ of snow. I had to be towed. When I contacted uhaul roadside assistance they told me it was going to be 3-3.5 hrs. I told the dispatch that I was going to look into other options while the assistance was on the way. Uhaul decided to cancel my roadside assistance call without my consent and left me stranded. I had to arrange for a tow at my own expense. The customer service, communication, vehicle maintenance and added cost of this rental were not worth it and need to be improved. There are other options available, I used uhaul for a move across the country and I have had a storage unit for over a year now, This experience is making me consider ending my longstanding relationship with your company. When I dropped the truck off at the location. The attendant told me that I would receive an email confirming the end of the rental. I didn't receive that email. I got a call the next day from uhaul asking when I'd be dropping off the truck. When I expressed my distain for the experience the person on the phone said they would reach out to the manager in the area to get back to me. I'm still waiting for that call.Dwain B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Huntsville, ON P1H2J4
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!
Comentarios de clientes
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Have rented from this location on a few occasions. Always good serviceDAVID R.
the mobile pick up needs to be better. the video instruction on the website did not match my phoneRichard J.
Make sure the truck has gas in it!! It was on empty when I picked it up and nobody walked around the truck with me to inspect for damage.Bill G.
You need to stop making customers pick up the Truck so far away. Takes away from my mileage. Hard on gasgilles B.