Very sketchy place, nothing indicates it's a U-Haul except the truck sitting there. Had to video my drop off of the key because I didn't feel comfortable that I was putting it in the right place.April W.
Huntsville Lock Storage NW LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Huntsville, AL 35810
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Did not have size. Trunk reservedDoug B.
I was charged for the extra hours because the instructions were not clear on how to return the truck ! So I came back passed my return time because no one was there.Tramegan J.
I deal with U Haul in Fort Smith, Arkansas, where I live. Rose is very pleasant to deal with there. But we were out of town and broke down in Madison. We had the most ridiculous experience of ANY business I've ever seen. I made the reservation for Madison Avenue, which was nearest the room my employees were in. They didn't have the larger truck I needed so they said pick up would be at this storage place about 8 miles up the road. The first problem hit when I was told I couldn't prepay them. (My men didn't have money on them to pay at pick up.) They did figure up the total. I called my bank and approved the out of state transaction for the amount she gave me. Called 1800GOUHAUL, as instructed. What a joke! Waited 25 minutes to get an answer. Meanwhile, my HOURLY employees are sitting at the storage place and NO ONE IS THERE to let them in!!!!! The man on the phone couldn't find my reservation, first of all. Then he created one and said my card wouldn't go through. I had to HANG UP and call the bank again! The bank insisted it would. He had to be doing something wrong. So, I wait ANOTHER 25 minutes to get through, while my men are STILL waiting for someone to show up. Turns out that the man was trying to charge more than approved! So this lady said she got it paid and all they have to do is go pick up the truck. We asked for a confirmation #. She said she'd email one. Maintenance man shows up to release the truck. But, it's NOT showing paid! And no confirmation email ever came! So my men are still sitting around on the clock while I make my 3rd call. This time it was 35 minutes to get through! We were passed off 3 times until we finally got a kind woman who did want to help. The 2nd transaction didn't complete because they tried adding $100 deposit that no one told us about! She stayed on the phone with us until we had proof that it went through, which was over an hour.Tina C.
Location had no record of the rental. When shown proof of rental refused to call Uhaul to figure it out and said that was my job. When worked out the truck was in a different site owned by this storage company so I had to get an additional uber to take the key there and pick I up.Joey C.